Poshtel Hotels LLC Hotel Supervisor Boston, MA · Full time

Apply for Hotel Supervisor

Our mission is to provide you with a unique and affordable stay where you can enjoy both social interactions and personal comfort within the cozy confines of your private pod. Choose from our pod options, including single twin or bunk twin configurations, all equipped with complimentary privacy shades, luggage storage with combination locks, Wi-Fi and individually adjustable lighting and power connections for all your electronic devices. It's a haven of comfort that you'll truly appreciate. But our commitment goes beyond offering exceptional accommodations. We strive to redefine your hospitality journey by seamlessly weaving together diverse experiences, people, cultures, and spaces. Nestled near the renowned TD Garden in the vibrant heart of Boston's West End, we're surrounded by attractions and points of interest. Our dedicated hosts are available 24/7, eager to assist you in exploring the city's beauty to the fullest extent. We're not just about the typical tourist spots; we're all about immersing you in the authentic Boston experience as it unfolds here and now.

Key Responsibilities:

1. Operational Management:

• Covers front desk shifts during slow periods and/or as needed
• Oversee daily operations across all departments, including front desk, housekeeping, food and beverage, and maintenance.
• Ensure compliance with hotel policies, safety regulations, and industry standards.
• Address and resolve guest complaints promptly and professionally.

1. Staff Supervision:

• Hire, lead, motivate, and manage a team of employees, ensuring high levels of performance and engagement.
• Conduct training sessions and provide ongoing development opportunities for staff.
• Schedule and allocate tasks to optimize efficiency and coverage.
• Responsible for finding front desk coverage or filling front desk spots in the event staff calls out

1. Guest Experience:

• Maintain a welcoming and professional atmosphere for all guests.
• Monitor guest feedback and implement improvements to enhance satisfaction.
• Collaborate with the marketing team to promote hotel services and special events.

1. Financial Oversight:

• Assist in budgeting, cost control, and revenue management.
• Monitor inventory levels and approve purchases to maintain adequate supplies.
• Ensure financial records are accurate and up-to-date.

1. Quality Assurance:

• Conduct regular inspections to ensure the property meets cleanliness and maintenance standards.
• Implement and enforce quality control measures to maintain a high standard of service.
• Stay updated on industry trends and best practices to keep the hotel competitive.

1. Crisis Management:

• Respond to emergencies, such as safety incidents or technical issues, with efficiency and composure.
• Develop and implement contingency plans to minimize disruptions.

Qualifications:

• Education: Bachelor’s degree in Hospitality Management, Business Administration, or a related field (preferred).
• Experience: Minimum of 3-5 years in a supervisory role within the hospitality industry.
• Skills:
• Strong leadership and interpersonal abilities.
• Excellent problem-solving and decision-making skills.
• Proficiency in hotel management software and Microsoft Office Suite.
• Strong organizational skills
• Exceptional organizational and multitasking capabilities.
• Ability to work flexible hours, including weekends and holidays.
• Certifications: First Aid, CPR, or other relevant certifications (preferred).

Benefits:

• Competitive salary and opportunity for performance-based bonuses (based on Meco Hotel and individual performance).
• Comprehensive health, dental, and vision insurance.
• Paid time off and holiday pay.
• Professional development opportunities.
• Employee discounts on hotel services and accommodations.