Poshtel Hotels LLC Hotel Supervisor Boston, MA · Full time

Apply for Hotel Supervisor

Key Responsibilities:

1. Operational Management:

• Covers front desk shifts during slow periods and/or as needed
• Oversee daily operations across all departments, including front desk, housekeeping, food and beverage, and maintenance.
• Ensure compliance with hotel policies, safety regulations, and industry standards.
• Address and resolve guest complaints promptly and professionally.

1. Staff Supervision:

• Hire, lead, motivate, and manage a team of employees, ensuring high levels of performance and engagement.
• Conduct training sessions and provide ongoing development opportunities for staff.
• Schedule and allocate tasks to optimize efficiency and coverage.
• Responsible for finding front desk coverage or filling front desk spots in the event staff calls out

1. Guest Experience:

• Maintain a welcoming and professional atmosphere for all guests.
• Monitor guest feedback and implement improvements to enhance satisfaction.
• Collaborate with the marketing team to promote hotel services and special events.

1. Financial Oversight:

• Assist in budgeting, cost control, and revenue management.
• Monitor inventory levels and approve purchases to maintain adequate supplies.
• Ensure financial records are accurate and up-to-date.

1. Quality Assurance:

• Conduct regular inspections to ensure the property meets cleanliness and maintenance standards.
• Implement and enforce quality control measures to maintain a high standard of service.
• Stay updated on industry trends and best practices to keep the hotel competitive.

1. Crisis Management:

• Respond to emergencies, such as safety incidents or technical issues, with efficiency and composure.
• Develop and implement contingency plans to minimize disruptions.

Qualifications:

• Education: Bachelor’s degree in Hospitality Management, Business Administration, or a related field (preferred).
• Experience: Minimum of 3-5 years in a supervisory role within the hospitality industry.
• Skills:
• Strong leadership and interpersonal abilities.
• Excellent problem-solving and decision-making skills.
• Proficiency in hotel management software and Microsoft Office Suite.
• Exceptional organizational and multitasking capabilities.
• Ability to work flexible hours, including weekends and holidays.
• Certifications: First Aid, CPR, or other relevant certifications (preferred).

Benefits:

• Competitive salary and opportunity for performance-based bonuses (based on Meco Hotel and individual performance).
• Comprehensive health, dental, and vision insurance.
• Paid time off and holiday pay.
• Professional development opportunities.
• Employee discounts on hotel services and accommodations.