Poshtel Hotels LLC Front Desk Manager Boston, MA · Full time

Apply for Front Desk Manager

Our mission is to provide you with a unique and affordable stay where you can enjoy both social interactions and personal comfort within the cozy confines of your private pod. Choose from our pod options, including single twin or bunk twin configurations, all equipped with complimentary privacy shades, luggage storage with combination locks, Wi-Fi and individually adjustable lighting and power connections for all your electronic devices. It's a haven of comfort that you'll truly appreciate. But our commitment goes beyond offering exceptional accommodations. We strive to redefine your hospitality journey by seamlessly weaving together diverse experiences, people, cultures, and spaces. Nestled near the renowned TD Garden in the vibrant heart of Boston's West End, we're surrounded by attractions and points of interest. Our dedicated hosts are available 24/7, eager to assist you in exploring the city's beauty to the fullest extent. We're not just about the typical tourist spots; we're all about immersing you in the authentic Boston experience as it unfolds here and now.

**Overview:** We are looking for a dedicated hands-on Front Desk Manager to join our team. The ideal candidate should have a strong background in hospitality management and excellent customer service skills. If you are passionate about providing exceptional guest experiences, we would love to hear from you. PLEASE DO NOT APPLY IF YOU DON'T HAVE PRIOR EXPERIENCE AS A HOTEL FRONT DESK MANAGER. YOUR REFERENCES AND PRIOR EMPLOYMENT WILL BE VERIFIED.

**Duties:**

- Supervise and manage the daily operations of the front desk area

- Efficiently handle guest check-ins and check-outs

- Address guest inquiries, requests, and complaints in a professional manner

- Recruit, train and supervise front desk staff to ensure high-quality service delivery

- Maintain accurate records of room availability and guest accounts

- Collaborate with other departments to meet guest needs effectively

- Enforce hotel policies and procedures

- Ensure the front desk area is clean, organized, and welcoming

-Be responsible for your team showing up and covering shifts as needed

**Requirements:**

- Proven experience in hospitality management or hotel management

- Excellent communication skills with proficiency in phone systems and etiquette

- Strong customer service orientation with a focus on guest services

- Ability to handle multilingual guests smoothly (bilingual or multilingual skills preferred)

- Outstanding interpersonal skills for effective guest relations

Join our team as a Front Desk Manager and be part of a dynamic hospitality environment where your skills and dedication make a difference every day.

Job Type: Full-time

Benefits: 401(k), Dental insurance, Employee discount, Flexible schedule, Health insurance, Paid time off, Vision insurance

Schedule: 10-hour shift, 12-hour shift, 8-hour shift, Day shift, Evening shift, Holidays, Morning shift, Night shift, Overnight shift, Weekends as needed

Work setting: In-person

Experience: Hotel experience (Required)

Ability to Commute: Required

Ability to Relocate: Required

Work Location: In person