Poshtel Hotels LLC Front Desk Associate Boston, MA · Full time

Apply for Front Desk Associate

Our mission is to provide you with a unique and affordable stay where you can enjoy both social interactions and personal comfort within the cozy confines of your private pod. Choose from our pod options, including single twin or bunk twin configurations, all equipped with complimentary privacy shades, luggage storage with combination locks, Wi-Fi and individually adjustable lighting and power connections for all your electronic devices. It's a haven of comfort that you'll truly appreciate. But our commitment goes beyond offering exceptional accommodations. We strive to redefine your hospitality journey by seamlessly weaving together diverse experiences, people, cultures, and spaces. Nestled near the renowned TD Garden in the vibrant heart of Boston's West End, we're surrounded by attractions and points of interest. Our dedicated hosts are available 24/7, eager to assist you in exploring the city's beauty to the fullest extent. We're not just about the typical tourist spots; we're all about immersing you in the authentic Boston experience as it unfolds here and now.

Job Description:

We are currently looking for a Front Desk Associate to join our team. As the initial point of contact for our guests, you will play a crucial role in delivering exceptional customer service and ensuring a positive experience for all visitors.

Responsibilities:

- Warmly greet and welcome guests in a professional manner

- Efficiently check guests in and out

- Address guest inquiries, requests, and complaints promptly and courteously

- Assist guests with reservations and provide information on hotel services and amenities

- Operate the hotel switchboard, answer incoming calls, and direct calls to appropriate departments

- Process payments and maintain accurate guest accounts

- Maintain the cleanliness and organization of the lobby area at all times

-Complete nightly audit report

Requirements:

- Previous experience in guest services or hotel management is preferred

- Strong customer service skills with a friendly and approachable demeanor

- Excellent phone etiquette and communication skills

- Ability to speak multiple languages is a plus (Bilingual/Multilingual)

- Proficient in managing guest relations effectively and efficiently

- Familiarity with front desk operations and hotel procedures

Join our team as a Front Desk Associate and become a part of a vibrant hospitality environment where your talents in customer service and guest relations will shine.

Job Type: Full-time, Part-time

Benefits:

- 401(k)

- Dental insurance

- Employee discount

- Flexible schedule

- Health insurance

- Paid time off

- Vision insurance

-Cell phone reimbursement

Schedule:

-Weekday

-Evening shift

- Weekends

-Overnights

Work setting: In-person

Experience:

- Hotel experience: 1 year (Required)

Ability to Commute:

- Boston, MA 02114 (Required)

Ability to Relocate:

- Boston, MA 02114: Relocate before starting work (Required)

Work Location: In person