Poshtel Hotels LLC Front Desk Associate Boston, MA · Full time

We are seeking a Front Desk Associate to join our team. As the first point of contact for our guests, you will play a crucial role in providing exceptional customer service and creating a positive experience for all visitors.

Description

Job Description:

We are currently looking for a Front Desk Associate to join our team. As the initial point of contact for our guests, you will play a crucial role in delivering exceptional customer service and ensuring a positive experience for all visitors.


Responsibilities:

- Warmly greet and welcome guests in a professional manner

- Efficiently check guests in and out

- Address guest inquiries, requests, and complaints promptly and courteously

- Assist guests with reservations and provide information on hotel services and amenities

- Operate the hotel switchboard, answer incoming calls, and direct calls to appropriate departments

- Process payments and maintain accurate guest accounts

- Maintain the cleanliness and organization of the lobby area at all times


Requirements:

- Previous experience in guest services or hotel management is preferred

- Strong customer service skills with a friendly and approachable demeanor

- Excellent phone etiquette and communication skills

- Ability to speak multiple languages is a plus (Bilingual/Multilingual)

- Proficient in managing guest relations effectively and efficiently

- Familiarity with front desk operations and hotel procedures


Join our team as a Front Desk Associate and become a part of a vibrant hospitality environment where your talents in customer service and guest relations will shine.


Job Type: Full-time


Benefits:

- 401(k)

- Dental insurance

- Employee discount

- Flexible schedule

- Health insurance

- Paid time off

- Vision insurance


Schedule:

- 10-hour shift

- Evening shift

- Night shift

- Overnight shift

- Rotating weekends


Work setting: In-person


Experience:

- Hotel experience: 1 year (Required)


Ability to Commute:

- Boston, MA 02114 (Required)


Ability to Relocate:

- Boston, MA 02114: Relocate before starting work (Required)


Work Location: In person

Salary

$15 - $20 per hour