Partners Behavioral Health Corporation Intake Specialist Anchorage, AK · Fairbanks, AK · Full time Company website

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Partners Behavioral Health & Companies (PBHC) is a mission-driven behavioral health organization focused on breaking barriers to mental health care by building sustainable, ethical systems that support accessible, person-centered behavioral health services and a strong workforce. PBHC operates as a multi-entity organization, with affiliated entities supporting administrative infrastructure, service delivery, and community-based initiatives. While employees may be hired under a specific entity, all staff operate within a shared organizational framework grounded in common values, coordinated systems, and clear accountability. Our History and Growth PBHC was established in response to the growing need for behavioral health organizations that balance access to care with operational stability and workforce support. From its beginnings in Alaska, the organization has expanded its structure and systems to better meet community needs while maintaining a strong commitment to ethical practices, regulatory compliance, and staff development. Growth at PBHC has been intentional and systems-driven, with an emphasis on scalability, consistency, and long-term sustainability. This work began in Alaska and continues to evolve with the goal of serving as a scalable, sustainable model for communities beyond. Our Values PBHC’s values guide how we make decisions, work together, and represent the organization in our communities. Integrity: We act ethically, transparently, and in alignment with our responsibilities. Collaboration: We work across roles, teams, and entities to support shared outcomes. Equity and Inclusion: We value diverse perspectives and foster an inclusive workplace. Accountability: We take responsibility for our work and its impact. Respect: We treat colleagues, partners, and the individuals we serve with dignity and professionalism. Our Role in the Community PBHC is committed to breaking barriers to behavioral health care through strong community partnerships and system-level collaboration. Our work is informed by community needs and focused on expanding access to equitable, person-centered behavioral health services. Through our affiliated entities and partnerships, we support sustainable behavioral health solutions that strengthen individuals, families, and communities across Alaska and beyond. Our Workplace Culture PBHC is committed to maintaining a professional, supportive, and inclusive work environment. We recognize that our employees are essential to the organization’s success and strive to provide clear expectations, consistent systems, and respectful communication across all levels of the organization. Employees are expected to uphold PBHC’s values, follow applicable policies and procedures, and contribute to a workplace culture that emphasizes collaboration, accountability, and mutual respect.

Job Title: Intake Specialist

Location: Anchorage, Alaska (Hybrid)

Reports to: Chief Clinical Officer (CCO)

Job Type: Full-Time W-2 Employee

FLSA Status: Non-Exempt

The Intake Specialist is responsible for receiving referrals, entering and tracking intake information, completing initial outreach, following up on missing intake documents, and preparing clean handoffs for the next step in the approved PBHC intake workflow. This role is intake-focused and does not own provider matching, clinical assessment, case management assignment, billing decisions, or broad cross-department coordination.

POSITION SUMMARY & PURPOSE

The Intake Specialist serves as PBHC's front-end intake role for referral receipt, intake documentation tracking, initial client/referral-source outreach, service-type clarification, intake readiness updates, and structured handoff preparation under the operational access oversight of the CCO.

Intake support: the process of receiving, documenting, tracking, and following up on new client or referral information so the intake can move to the next approved step.

Referral follow-through: the communication and tracking needed to make sure referrals are not lost, delayed, duplicated, or left incomplete.

Client access support: the administrative intake work that helps clients move from referral to the appropriate access pathway without creating clinical, scheduling, or provider-assignment decisions outside the role.

This role ensures PBHC maintains:

• referrals are logged and tracked accurately in the Intake Tracker
• missing referral or intake information is followed up on timely
• intake readiness status is visible to appropriate owners
• intake delays and barriers are routed to the correct owner
• handoffs to scheduling, provider matching, clinical review, or case management review are organized and complete

This role oversees:

• referral receipt and intake tracking
• intake packet and missing-document follow-up
• initial referral-source and client outreach related to intake completion
• stale referral and incomplete referral cleanup
• intake readiness updates and structured handoff preparation

Success in this role is measured by accurate intake tracking, timely outreach, clear documentation, reliable follow-through, appropriate escalation, and staying within the intake-only role lane during routine operations, growth, disruption, staffing transition, or organizational change.

COMPENSATION AND BENEFITS

• Competitive non-exempt hourly wage based on experience
• 401(k) with employer match: 
• 100% match (1–3%) 
• 50% match (4–5%) 
• Paid time off and sick leave per PBHC policy 
• Professional development and role-specific growth opportunities

CLOSING STATEMENT

This role offers an important client-access opportunity within Partners Behavioral Health Corporation to strengthen referral intake, client-entry support, and structured handoff readiness. The Intake Specialist plays a key role in ensuring referrals are tracked, followed up on, and routed appropriately so clients can move toward services without unnecessary confusion or delay.