Partners Behavioral Health Corporation Case Manager Anchorage, AK · Fairbanks, AK · Remote · Full time Company website

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Partners Behavioral Health & Companies (PBHC) is a mission-driven behavioral health organization focused on breaking barriers to mental health care by building sustainable, ethical systems that support accessible, person-centered behavioral health services and a strong workforce. PBHC operates as a multi-entity organization, with affiliated entities supporting administrative infrastructure, service delivery, and community-based initiatives. While employees may be hired under a specific entity, all staff operate within a shared organizational framework grounded in common values, coordinated systems, and clear accountability. Our History and Growth PBHC was established in response to the growing need for behavioral health organizations that balance access to care with operational stability and workforce support. From its beginnings in Alaska, the organization has expanded its structure and systems to better meet community needs while maintaining a strong commitment to ethical practices, regulatory compliance, and staff development. Growth at PBHC has been intentional and systems-driven, with an emphasis on scalability, consistency, and long-term sustainability. This work began in Alaska and continues to evolve with the goal of serving as a scalable, sustainable model for communities beyond. Our Values PBHC’s values guide how we make decisions, work together, and represent the organization in our communities. Integrity: We act ethically, transparently, and in alignment with our responsibilities. Collaboration: We work across roles, teams, and entities to support shared outcomes. Equity and Inclusion: We value diverse perspectives and foster an inclusive workplace. Accountability: We take responsibility for our work and its impact. Respect: We treat colleagues, partners, and the individuals we serve with dignity and professionalism. Our Role in the Community PBHC is committed to breaking barriers to behavioral health care through strong community partnerships and system-level collaboration. Our work is informed by community needs and focused on expanding access to equitable, person-centered behavioral health services. Through our affiliated entities and partnerships, we support sustainable behavioral health solutions that strengthen individuals, families, and communities across Alaska and beyond. Our Workplace Culture PBHC is committed to maintaining a professional, supportive, and inclusive work environment. We recognize that our employees are essential to the organization’s success and strive to provide clear expectations, consistent systems, and respectful communication across all levels of the organization. Employees are expected to uphold PBHC’s values, follow applicable policies and procedures, and contribute to a workplace culture that emphasizes collaboration, accountability, and mutual respect.

Job Title: Case Manager

Location: Alaska

Reports to: Director of Compliance

Job Type: Full-Time/Part-Time

Practice Type: Community Based Clinic

 

Position Overview:

The Case Manager will provide support and coordination of care to clients in a private counseling practice. The primary role of the Case Manager is to assess client needs, develop care plans, and ensure that clients receive appropriate services and resources to address their mental health, social, and emotional needs. The Case Manager will collaborate with therapists, medical providers, and community organizations to provide a holistic approach to client care, ensuring that clients can access the services necessary for their overall well-being.

 

Key Responsibilities:

Client Assessment & Care Coordination:

• Conduct comprehensive client assessments to identify their social, emotional, and mental health needs.
• Develop individualized care plans that address client needs, including coordination of services within the practice and referrals to external resources as needed.
• Assist clients in navigating available services, including counseling, medical care, housing, financial support, or other social services.
• Collaborate with therapists and other healthcare providers to ensure a cohesive approach to client care, including regular follow-up on treatment progress and adjustments to care plans as necessary.

Resource Management & Referrals:

• Provide clients with information and referrals to community resources, social services, and support programs.
• Facilitate communication between clients and external service providers, ensuring that clients receive the support they need in a timely manner.
• Assist clients in securing financial assistance, housing resources, transportation, or other essential services that contribute to their recovery and stability.
• Maintain relationships with external organizations and service providers to expand the network of resources available to clients.

Client Advocacy & Support:

• Serve as an advocate for clients, helping them understand their rights and options for care, and ensuring they receive the services necessary to achieve their goals.
• Provide support to clients and families in understanding and navigating healthcare systems, social services, and counseling options.
• Assist clients with crisis intervention and immediate support as needed, connecting them with the appropriate resources in times of need.
• Help clients develop self-management skills and coping strategies to support their mental health and overall well-being.

Documentation & Compliance:

• Maintain accurate, up-to-date documentation of client interactions, care plans, referrals, and outcomes in accordance with practice standards and HIPAA regulations.
• Ensure that all records are maintained confidentially and that care plans are regularly updated based on client progress.
• Prepare reports and documentation for clinical meetings and case reviews as required.

Collaboration & Teamwork:

• Work closely with therapists, counselors, and administrative staff to ensure that client care is coordinated and efficient.
• Participate in clinical meetings, case reviews, and staff consultations to discuss client progress and identify potential improvements to care plans.
• Engage in ongoing communication with the clinical team to ensure continuity of care for all clients.

Professional Development & Compliance:

• Stay informed of best practices in case management and community resource availability.
• Participate in continuing education opportunities and professional development to maintain knowledge of social services, mental health resources, and healthcare regulations.
• Ensure compliance with all legal, ethical, and practice-specific requirements for client care and case management.

Qualifications:

• Bachelor’s degree in Social Work, Psychology, Counseling, or a related field (Master’s degree preferred).
• Minimum of 2-3 years of experience in case management, social work, or related fields, preferably in a healthcare or counseling setting.
• Strong knowledge of community resources, social services, and mental health care systems.
• Excellent communication, organizational, and interpersonal skills, with the ability to work effectively with clients and healthcare professionals.
• Experience working with diverse populations, including individuals facing mental health challenges, trauma, and social service needs.
• Familiarity with electronic health records (EHR) and case management documentation processes.

Desired Skills:

• Crisis intervention skills, with the ability to handle high-stress situations and provide immediate support to clients.
• Strong problem-solving skills, with the ability to identify and coordinate appropriate resources for clients.
• Compassionate and client-centered approach, with a commitment to supporting client well-being and autonomy.
• Ability to work independently and as part of a collaborative clinical team.

Compensation and Benefits:

• Competitive commission based on experience and case load.
• Opportunities for professional development and continuing education.

 

This role offers a rewarding opportunity for an experienced Case Manager to support clients in accessing mental health and social services while working within a collaborative private practice environment. The Case Manager will be an essential part of the care team, helping clients achieve their goals through comprehensive care coordination and advocacy.