Mountain Ridge Lodging, Sevier Coffee Co. & Outlaw Saloon Front Desk Agent Hatch, UT · Full time Company website

Apply for Front Desk Agent

Mackaben Hospitality Group is a family-owned and operated hospitality company with locations in Utah and Idaho. This job board features opportunities in the charming small towns of Hatch and Panguitch, Utah—just 30 minutes from Bryce Canyon, 50 minutes from Zion, and about 1.5 hours from more than ten national parks, scenic areas, and national monuments. Our Hatch properties include 24 luxury-style cabins and rooms, a full-service bar and restaurant, and a coffee shop spread throughout the town. Our newest property, Sevier Coffee Co. 2 in Panguitch, will operate year-round as a specialty coffee shop. Most of our properties are open seasonally from May through October, and we are now hiring for the Summer 2026 season. When you’re not working, enjoy kayaking on the Sevier River, hiking or biking through red rock canyons, forests, and sand dunes, or exploring the many nearby outdoor adventures. We offer a supportive work environment, competitive pay, and individual room employee housing. If you’re excited to work, live, and explore in one of the most beautiful areas of the country, we’d love to hear from you.

We are looking for a pleasant Front Desk Representative to undertake all receptionist and clerical duties at the desk of our main entrance. You will be the “face” of the company for all visitors and will be responsible for the first impression we make.

The ideal candidate will have a friendly and easy going personality while also being very perceptive and disciplined. You should be able to deal with complaints and give accurate information. A customer-oriented approach is essential.

The goal is to make guests and visitors feel comfortable and valued while on our premises.

Responsibilities

• Check Guests into rooms/cabins
• Keep front desk tidy and presentable with all necessary material (pens, forms, paper etc.)
• Greet and welcome guest
• Answer questions and address complaints
• Answer all incoming calls and redirect them or keep messages
• Check, sort and forward emails
• Monitor office supplies and place orders when necessary
• Keep updated records and files
• Monitor office expenses and costs
• Trouble shoot in room problems and minor maintenance requests.

Requirements

• Proven experience as front desk representative, agent or relevant position
• Familiarity with office machines (e.g. fax, printer etc.)
• Knowledge of office management and basic bookkeeping
• Proficient in English (oral and written)
• Excellent knowledge of MS Office (especially Excel and Word)
• Strong communication and people skills
• Good organizational and multi-tasking abilities
• Problem-solving skills
• Customer service orientation
• High School diploma; additional qualifications will be a plus

Employee Perks:

• $300/month for onsite housing options (private studio or private room with shared bathroom/kitchen new for 2025).
• Enjoy a 50% discount on food and beverages at The Outlaw Saloon and Sevier Coffee Co.
• Half-off lodging for family and friends visiting you.
• Access to onsite high-speed internet and laundry facilities ($2 per wash).

To apply please apply to the job posting.