MI VAPE Co. Team Member (Sales Associate) Joliet, IL · Full time

Apply for Team Member (Sales Associate)

MI VAPE Co. (operating as MI VAPE Co. x CHUCHU'S Smoke & Glass) is a growing family-owned brick-and-mortar retail business serving the Joliet area and surrounding communities. We specialize in high-quality vape products, e-liquids, devices, hardware, glass accessories, and related essentials, with a strong emphasis on helping customers make informed choices for their preferences—often as a step toward better alternatives like quitting traditional smoking.

What sets us apart is our commitment to exceptional, personalized customer service in a welcoming, community-focused environment. Our stores are designed as friendly spaces where customers feel valued, can explore premium selections, and build ongoing relationships with our knowledgeable team. We prioritize quality products, fair value, and a positive experience on every visit.

As we scale our operations across multiple locations in the Joliet region, we're building a high-performance team culture rooted in ownership, continuous improvement, and real career growth. We invest in our people by creating a clear ladder of success—where strong performers advance based on results, merit, and impact, not just time served.

We're serious about growth: implementing structured SOPs, rewarding performance, and fostering an environment where dedicated individuals can develop skills, take on more responsibility, and build a meaningful career right here in our local community.

Join us if you're ready to contribute to a business that's expanding thoughtfully while delivering real value to customers and team members alike.

The Sales Associate position at MI VAPE Co. x CHUCHU'S is a key frontline role in our brick-and-mortar retail stores, focused on delivering exceptional customer experiences while contributing to store performance and growth. As we scale our operations in the Joliet area, this role offers a real ladder of success: strong performers who take ownership, solve problems, and drive results can advance quickly based on merit—through merit-based pay increases, leadership opportunities, and expanded responsibilities as we open more locations.

Core Responsibilities

• Provide legendary customer service: Greet customers warmly, listen to their needs, educate them on vape/smoke/glass products (hardware, e-liquids, accessories), and help them find the right solutions.
• Drive sales: Recommend products, upsell where appropriate, process transactions accurately using our POS system, and contribute to meeting daily/weekly sales goals.
• Maintain store standards: Keep the store clean, organized, and well-stocked; perform opening/closing duties, restocking, and basic merchandising.
• Handle operations: Assist with inventory checks, cash handling, and ensuring compliance with age verification (21+) and store policies.
• Collaborate as a team: Work closely with coworkers in a high-trust, fast-paced environment—step in to help others, share knowledge, and embrace change as we implement new SOPs and tools.

What We're Looking For

• Must be 21+ (required by law for our industry).
• Retail experience preferred, especially in vape/smoke/glass or customer-facing roles.
• Weekends required, including closing shifts.
• Bilingual (Spanish) is a plus with premium pay potential.
• Mindset: Ownership attitude, comfort with a fast pace and some ambiguity, commitment to personal/professional growth, critical thinking, and a focus on delivering real value to every customer.

Compensation & Benefits

• Starting at $16/hour, with performance-based increases up to $20/hour (we reward results and impact, not just seniority).
• Eligible for 401(k) with company match
• Health/dental/vision/life insurance (based on hours/status)
• PTO
• $300 sign-on bonus

This role is more than retail—it's an entry point to build skills, take on more ownership, and grow with a company that's serious about scaling profitably and investing in its people