International Council for Helplines, Inc Director of Accreditation and Credentialing Remote · Full time Company website

Apply for Director of Accreditation and Credentialing

ABOUT INTERNATIONAL COUNCIL FOR HELPLINES International Council for Helplines (ICH) is a helpline membership organization with a mission to inspire, educate, and accredit helpline programs which offers support to individuals in crisis and emotional distress. Our vision is that everyone has access to effective emotional support. We have been accrediting helpline organizations for over 55 years, and as an accrediting body, we are solely dedicated to establishing helpline best practice standards. We are a fully remote organization and currently have over 120 members. Why join the ICH Team? You can work alongside industry leaders and subject matter experts in the helpline and/warmline field. We are a 100% remote organization with our staff and examiners located all over the world.

Key Responsibilities:

Strategic Leadership & Program Management

• Provide leadership and long-term vision for accreditation and credentialing programs, ensuring alignment with organizational mission and strategic goals.
• Oversee development, revision, and implementation of accreditation standards, policies, and procedures.
• Monitor sector trends and evolving best practices to ensure programs remain relevant, rigorous, and responsive.
• Establish and track program goals, performance metrics, and evaluation benchmarks.

 

Accreditation & Credentialing Operations

• Oversee all phases of accreditation and credentialing workflows, including application intake, documentation review, site visits, evaluator assignments, report review, and decision-making processes.
• Ensure high-quality, timely service to applicants and accredited organizations.
• Maintain and enhance accreditation management systems, databases, and documentation tools.
• Ensure consistency, accuracy, and clarity in all reports, findings, and accreditation decisions.

 

Standards Development & Quality Assurance

• Lead every other year reviews and revisions of standards to reflect current research, sector priorities, and stakeholder needs.
• Coordinate stakeholder and expert input through advisory groups, surveys, or public comment processes.
• Implement mechanisms for continuous quality improvement across all program components.

Examiner Oversight

• Recruit, train, and manage ICH Staff and contracted examiners
• Develop and deliver training materials, webinars, and guidance documents for examiners and applicants.
• Ensure examiners apply standards consistently and ethically.

 

Stakeholder Engagement & Communication

• Provide guidance, technical assistance, and education regarding accreditation requirements and processes.
• Present program updates, trends, and data to the Executive Director. 
• Represent the organization at conferences, webinars, and external meetings.

 

Policy, Compliance & Risk Management

• Ensure adherence to organizational policies, bylaws, and ethical guidelines in all accreditation and credentialing functions.
• Maintain confidentiality, integrity, and fairness throughout all evaluation activities.
• Manage complaints, appeals, or compliance concerns in accordance with established procedures.

 

Team Leadership & Supervision

• Supervise accreditation and credentialing staff and contractors, providing mentorship, workflow coordination, and performance management.
• Foster a collaborative, high-performing team culture centered on accuracy, service, and continuous improvement.
• Develop staff and contractor capacity through training and professional development opportunities.

 

Data Analysis & Reporting

• Oversee data collection, tracking, and analysis to support program planning and decision-making.
• Prepare regular program reports for the Executive Director.
• Use data to inform improvements to standards, processes, and applicant support.

 

Required Qualifications

• Bachelor’s degree in Public Administration, Nonprofit Management, Education, Health Administration, Social Sciences, or a related field. Master’s degree preferred.
• 7+ years of progressive experience in accreditation, credentialing, quality assurance, regulatory compliance, or program evaluation.
• Experience working within an accrediting body or credentialing agency
• Strong leadership and team management experience.
• Exceptional analytical, critical thinking, and technical writing skills.
• Excellent communication and stakeholder engagement abilities.
• High attention to detail and ability to manage complex processes and multiple concurrent projects.
• Familiarity with continuous quality improvement (CQI) or equivalent frameworks
• Commitment to fairness, transparency, confidentiality, and ethical evaluation practices.

 

Preferred Qualifications

• Master’s degree in Public Administration, Nonprofit Management, Education, Health Administration, Social Sciences, or a related field.

 

ABOUT INTERNATIONAL COUNCIL FOR HELPLINES

International Council for Helplines (ICH) is a helpline membership organization with a mission to inspire, educate, and accredit helpline programs which offers support to individuals in emotional distress. Our vision is that everyone has access to effective emotional support. We have been accrediting helpline organizations for over 55 years, and as an accrediting body, we are solely dedicated to establishing helpline best practice standards. We are a fully remote organization and currently have over 120 members.  

Why join the ICH Team?

• You can work alongside industry leaders and subject matter experts in the helpline and/warmline field.  We are a 100% remote organization with our staff and examiners located all over the world.
• Health benefits are provided through a Health Reimbursement Arrangement (HRA). ICH provides up to $1,500 per month (up to $18,000 annually) through an HRA to reimburse eligible medical insurance premiums.
• ICH offers 25 days (5 weeks) of Paid Time Off per year that can be used for vacation, personal time or illness.
• ICH also observes 12 paid holidays per year.
• Professional development support.
• Milage or travel reimbursement according to IRS guidelines.
• Technology or communication stipends (if applicable).

 

To learn more about International Council for Helplines, visit our website at:  www.councilforhelplines.org

If you are passionate about making a difference and meet the qualifications for this position, you are encouraged to apply.

Applications will be accepted through August 21, 2026.

Apply online: Apply Here