Healing Springs Wellness Center is an integrative, culturally affirming mental health and wellness center dedicated to whole-person healing. We provide trauma-informed services including EMDR, somatic therapy, Reiki, massage, and wellness workshops. Our mission is to normalize mental health care, reduce barriers to access, and create a safe, inclusive environment where healing feels empowering and possible. Our team is composed of compassionate, culturally diverse clinicians and wellness practitioners who are collaborative, client-centered, and committed to excellence.

Practice Operations Coordinator

Client Experience, Scheduling & Administrative Operations

Healing Springs Wellness Center | Plantsville, CT

Part-Time (25-30 Hours/Week)

Monday–Friday Schedule

$23–$25 Per Hour

Opportunity for Growth to Full-Time

Position Overview

The Practice Operations Coordinator plays a vital role in supporting both clients and clinicians while ensuring smooth and efficient operations.

This role is ideal for someone interested in healthcare administration, behavioral health operations, client experience, or practice management. The ideal candidate is organized, proactive, professional, and enjoys building systems that help people succeed.

Key Responsibilities

Client Experience & Intake Coordination

• Serve as a primary point of contact for prospective and current clients
• Coordinate consultations, scheduling, intake completion, and onboarding
• Support therapist matching and client placement
• Respond to client questions and administrative concerns
• Support client engagement through proactive follow-up and communication

Practice Operations

• Support daily practice operations and administrative workflows
• Maintain records within TherapyNotes and related systems
• Support therapist scheduling and client placement to maximize access to care and practice efficiency
• Monitor attendance, cancellations, and client engagement trends
• Identify opportunities to improve systems and workflows
• Ensure HIPAA compliance and confidentiality standards

Referral & Community Support

• Maintain referral and community partner relationships
• Track referral activity and outreach efforts
• Represent Healing Springs at occasional networking and community events
• Assist with workshop and event coordination

Schedule

• 25-30 hours per week
• Monday through Friday during regular business hours
• Occasional weekend availability for workshops, networking, and community events
• Opportunity to transition into a full-time position as the practice grows

Qualifications

• At least 2 years of experience in healthcare administration, behavioral health, or a related field
• Experience in a private practice or behavioral health setting strongly preferred
• Strong organizational, communication, and problem-solving skills
• Ability to manage multiple priorities in a fast-paced environment
• Experience with electronic health records or client management systems preferred
• Proficiency with Google Workspace and general office technology
• Experience with TherapyNotes is a plus
• Bilingual candidates are encouraged to apply

Compensation & Benefits

• $23–$25 per hour based on experience
• Part-time schedule (30 hours per week)
• Opportunity for growth into a full-time position
• Professional development and training opportunities
• Employee wellness service discounts
• Voluntary life insurance and critical illness insurance
• Connecticut state-sponsored retirement savings program
• Health insurance available for eligible full-time employees

Why Join Healing Springs?

Join a mission-driven team dedicated to providing high-quality, culturally responsive care while creating a supportive environment for both clients and staff. If you enjoy helping people, improving systems, and contributing to meaningful work, we would love to hear from you.

Apply today to join our growing team.

Healing Springs Wellness Center is an Equal Opportunity Employer.