Driver Rehabilitation Center of Excellence LLC Chantilly Office Administrative & Client Support Specialist Chantilly, VA · Full time Company website

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Driver Rehabilitation Center of Excellence (DRCE) was founded in 2016 from a commitment to make independent driving accessible to individuals with adaptive mobility needs. Our CEO, Tammy Phipps, developed the first comprehensive adaptive driving program at Walter Reed Army Medical Center in 2008. Inspired by a transformative experience working with a veteran named Josh, Tammy partnered with him to establish DRCE and expand access to driver rehabilitation services within the community. At DRCE, our mission is to help clients achieve safe, confident, and independent driving tailored to each individual’s unique needs while setting a standard of excellence in the field of driver rehabilitation. Our core values guide everything we do: Commitment to supporting our clients every step of the way, Integrity in upholding honesty and ethical standards, Innovation through continual improvement and the use of the latest techniques, Empathy in approaching every interaction with compassion, and Excellence in exceeding expectations in service and impact.

Administrative Support / Medical Office Receptionist

Full-Time | Chantilly, VA

Expected Start Timeline:

We are ideally seeking a candidate who can begin onboarding in July 2026.

Overview

This role is ideal for someone with medical office receptionist experience who thrives in a fast-paced, multi-department environment and enjoys working closely with patients, therapists, and mobility specialists.

Experience or familiarity with occupational therapy, driver rehabilitation, or medical scheduling is highly preferred.

Position Summary

This role serves as the face of DRCE, welcoming clients, coordinating schedules, managing communication, and supporting daily operations across three departments:

• Driver Rehabilitation Services
• Vehicle Modifications
• Vehicle Sales

You will play a critical role in ensuring a smooth, professional, and positive experience for every client who walks through our doors.

Key Responsibilities:

Front Desk & Client Experience

• Greet and check in clients; provide a welcoming and professional first impression
• Serve as the primary point of contact for in-person visitors, phone calls, and messages
• Manage a high volume of calls, texts, and inquiries across multiple departments
• Ensure lobby and front office areas are clean, organized, and client-ready

Scheduling & Coordination

• Schedule driver evaluations and training sessions
• Coordinate calendars for therapists and staff
• Communicate appointment details clearly with clients and referral sources
• Adapt quickly to schedule changes and urgent requests

Medical Office & Administrative Support

• Process and distribute incoming faxes and documentation
• Handle DMV-related paperwork (forms, extensions, test requests, restrictions)
• Assist with reports to referring providers and medical review entities
• Maintain accurate and compliant client records (HIPAA compliant)

Financial & Operational Tasks

• Collect client payments and maintain tracking logs
• Support administrative workflows including filing, scanning, and invoicing

Additional Support

• Assist with light vehicle coordination (fueling, car wash, inspections)
• Support team operations and participate in meetings
• Help maintain efficient workflows across departments

What We’re Looking For:

Preferred Experience

• Experience as a medical office receptionist, front desk coordinator, or healthcare admin
• Familiarity with occupational therapy, rehabilitation services, or medical scheduling
• Experience working in a multi-provider or fast-paced clinical environment

Core Skills & Traits

• Strong customer service and interpersonal skills
• Confident, professional presence as the face of the company
• Ability to multi-task and stay organized in a fast-paced environment
• Quick learner with the ability to adapt to change and new systems
• Excellent communication skills (phone, email, in-person)
• Strong attention to detail and follow-through

Minimum Qualifications

• Proficiency with Google Workspace (Docs, Sheets, Gmail, etc.)
• High School Diploma or GED
• Valid Driver’s License
• Ability to work Monday–Friday, 9:00 AM – 5:00 PM

Physical Demands & Work Environment

• Standard office environment with moderate noise
• Occasional standing, walking, and light lifting (up to 25 lbs)
• Frequent computer and phone use

Benefits

• Paid Holidays
• Paid Time Off (PTO)
• Sick Time
• Healthcare Benefits
• Supportive and team-oriented work environment
• Opportunities for growth and development within DRCE

Compensation

Hourly compensation is negotiable based on experience and qualifications.