ZOOM TECH ARIZONA LIMITED Information Technology System Support Specialist Phoenix, AZ · Full time Company website

IT Support Specialists are responsible for analyzing, troubleshooting and evaluating technology issues. This role may support internal clients, helping to keep employees productive, or external customers of a company, helping them via the telephone or webchat.

Description

ABOUT US

Zoom Technology Arizona is a closed-access fiber network provider. We deploy Fiber-to-the-Home (FTTH) network infrastructure nationwide in specific neighborhoods and Fiber-to-the-Business (FTTB). We construct, operate, and maintain the fiber network infrastructure. Our goal is to expand the business across the U.S., providing high-speed internet access and facilitating the digital transformation of underserved communities. We are a collaborative, creative, and entrepreneurial team building a vibrant and dynamic brand where people who want to make a difference can grow their careers. Our Core Values are purpose, Integrity, Innovation, and Connection.


PURPOSE FOR THE ROLE

The IT Support Specialist primary responsibility is to provide technical assistance to our staff. In this role, your duties will include ensuring optimal use of our hardware and software technologies, enhancing system performance, and securing data. You will also be required to advise on IT equipment upgrades. Ideal candidate should possess extensive experience in providing information technology support as well as contribute to increased productivity by ensuring that company IT systems run efficiently.


RESPONSIBILITIES

  • Consult with IT System Administrator and other departments as required.
  • Provide IT assistance to staff and customers.
  • Train end-users on hardware functionality and software programs.
  • Resolve logged errors in a timely manner.
  • Monitor hardware, software, and system performance metrics.
  • Update computer software. as well as upgrading hardware and systems.
  • Maintain databases and ensuring system security.
  • Document processes and performing diagnostic tests.
  • Keep track of technological advancements and trends in IT support.


QUALIFICATIONS

  • A bachelor's degree in computer science, information technology, or similar.
  • Two (2) years of experience as an IT support specialist.
  • Exceptional ability to provide technical support and resolve queries.
  • In-depth knowledge of computer hardware, software, and networks.
  • Ability to determine IT needs and train end-users.
  • Proficiency in IT helpdesk software, such as Freshservice and SysAid.
  • Experience in documenting processes and monitoring performance metrics.
  • Advanced knowledge of database maintenance and system security.
  • Ability to keep up with technical innovation and trends in IT support.
  • Exceptional interpersonal and communication skills.