ZOOM ONLINE TEXAS LLC Customer Service Representative Dallas, TX · Full time Company website

Apply for Customer Service Representative

About Us:

At ZoomOnline, we’re committed to integrity, innovation, and excellence, ensuring everyone stays connected in our digital world. Our partnership with Zoom Technology allows us to build a fiber network that is crafting the future of digital connectivity! Our state-of-the-art infrastructure powers homes and businesses with blazing-fast internet, seamless Wi-Fi, and top-notch advanced fiber technology and broadband solutions.

Our Mission:

We aim to exceed customer expectations every single day. By delivering unparalleled service, fostering trust, and building lasting relationships, we address each customer’s unique needs with integrity, innovation, and a relentless pursuit of excellence.

Our Core Values:

• Exceptional Customer Service: This is the heart of our culture and drives everything we do.
• Incredible Transparency: We build trust and foster a positive work environment through openness.
• Autonomy & Accountability: We empower our team to take ownership and make impactful decisions.
• Amazing People: Our success is built on the diverse skills and perspectives of our incredible team.
• Long-Term Impact: We focus on actions today that contribute to a sustainable and prosperous future.

Responsibilities:

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Resolve customer issues efficiently and effectively, ensuring customer satisfaction.
• Provide detailed information about our products and services.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with other departments to ensure a seamless customer experience.
• Uphold our core values in every interaction with customers and colleagues.

Qualifications:

At a minimum we'd like you to have:

• Must be 18 years or older with a valid driver’s license and a good driving record
• High school diploma or equivalent
• Ability to exert yourself physically over extended periods of time, including frequent bending, kneeling and climbing stairs.
• Background check, MVR, and drug test required

It's preferred if you have:

• Experience in sales, account management or customer service.
• Experience in the ISP or telecom industry.
• Proficiency in CRM or other industry software.
• Proven track record of strong work ethic, ability to navigate ambiguity, and solid communication skills.
• Ability to communicate in Spanish.

Join us at ZoomOnline and be a part of a team that’s dedicated to making a lasting impact on the future of digital connectivity. We are an equal opportunity employer; diversity, equity, inclusion and belonging (DEIB) is built into our DNA. Apply today and help us build a more connected world!