Zip Appliance Repair & Service LLC Appliance Repair Sales Technician Fresno, CA · Full time

Apply for Appliance Repair Sales Technician

Zip Appliance & Plumbing Repair is a fast-growing home service company headquartered in Bakersfield, California, with additional operations in Fresno and Modesto. Since opening in 2020, Zip has built a reputation for delivering five-star service to residential and commercial customers through professionalism, technical expertise, and a commitment to doing the job right the first time. We specialize in appliance repair, plumbing services, installations, and maintenance solutions for homeowners, property managers, and businesses. Our team services everything from kitchen and laundry appliances to water heaters, leak repairs, and commercial equipment. At Zip, we are more than a service company — we are a people-first organization focused on creating opportunities for our team while making a positive impact in the communities we serve. Our Mission To deliver reliable, high-quality repair and installation services while creating career opportunities and long-term growth for our team members. Our Core Values Our culture is built on four pillars: Commit — We show up prepared and take ownership of our responsibilities. Collaborate — We work as one team to solve problems and support each other. Execute — We focus on results and delivering exceptional service. Celebrate — We recognize wins and the people who make them happen.

Zip Appliance & Plumbing Repair is expanding into Fresno and is seeking a high-performing Appliance Repair Sales Technician.

This role combines technical expertise with in-home sales, allowing you to diagnose issues, present solutions, and close repairs or replacements on-site. You are the frontline revenue driver, delivering a high-service, consultative experience.

Ideal for technicians who want uncapped earning potential and thrive in a performance-driven environment.

🛠️ Key Responsibilities

• Diagnose residential appliance issues:
• Refrigerators
• Washers & dryers
• Dishwashers
• Ovens, ranges, and cooktops
• Present repair and replacement options clearly to customers
• Use a structured, consultative sales process
• Build trust through education and professionalism
• Close sales during the initial visit (COD calls)
• Collect payment and complete job documentation
• Communicate sold work clearly to Production Technicians
• Maintain company vehicle, tools, and diagnostic equipment

💰 Compensation (Uncapped Earnings)

• Commission-Based Pay Structure

💡 Performance Targets:

• Monthly Revenue: $25,000 – $45,000+
• Close Rate Goal: 65% – 70%+
• Increasing Average Ticket Value

👉 Top performers significantly exceed these ranges.

🎯 Performance Metrics

• Revenue generated
• Close rate (%)
• Average ticket value
• Customer satisfaction (5-star experience)
• Adherence to sales process

🧠 Sales Philosophy

We follow a service-first approach:

• Educate the customer
• Present multiple options
• Let the customer choose

👉 Goal:

“Serve the customer so well that buying becomes the natural decision.”

📅 Schedule

• Full-time
• Routed for high-value, first-time service calls
• Minimal return work (handled by Production Technicians)
• Flexible based on demand

✅ Qualifications

• Appliance repair experience preferred
• Strong communication and customer-facing skills
• Sales experience (in-home service sales a plus)
• Strong diagnostic and problem-solving ability
• Self-motivated and performance-driven
• Valid driver’s license with clean driving record

🧠 Who This Role Is For

• Technicians who want high income potential
• Individuals confident in selling and closing
• Self-driven performers who like being measured by results
• Those who prefer sales over production work

⚖️ What Makes This Role Different

• Focus on diagnosis + sales, not repair execution
• No getting stuck on return calls
• Backed by a Production Team that completes the work
• Clear KPIs and high accountability
• High reward for high performance

📈 Career Growth Path

At Zip Appliance & Plumbing Repair:

• Sales Technician → Senior Sales Technician
• Senior → Field Supervisor / Trainer
• Leadership roles as Fresno market expands

🌟 Why Join Zip in Fresno?

• Be part of a new market launch
• Uncapped earnings
• Proven systems and training
• Strong support team (CSR + Production Techs)
• Clear path for advancement

📣 Apply Today

Join Zip Appliance & Plumbing Repair and be part of a team that values:

Commit • Collaborate • Execute • Celebrate