Yves Rocher Sales Supervisor East Rutherford, NJ · Elizabeth, NJ · Paramus, NJ · Wayne, NJ · Edison, NJ · Bridgewater, NJ · Elmhurst, NY · Garden City, NY · Full time Company website

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SALES SUPERVISOR

Reports to: Assistant Store Sales Manager, Store Sales Manager

Direct Reports: Beauty Advisors

Primary Purpose: The Sales Supervisor is responsible for overseeing daily sales operations, ensuring exceptional customer service, maintaining store standards, and fostering a productive team environment. The Sales Supervisor plays a key role in driving sales, coaching team members, and maintaining a positive store atmosphere aligned with company values.

Key Responsibilities:

• Support Sales Operations: Assist in managing daily sales activities, ensuring compliance with company policies and operational procedures.
• Enhance Sales Performance: Work closely with the upper leadership team to execute strategies aimed at achieving sales targets and boosting profitability.
• Supervise Sales Floor Activities: Lead by example on the sales floor, providing direction and support to Sales Associates to ensure a high level of performance and customer satisfaction.
• Maintain Visual Standards: Ensure that visual merchandising aligns with brand guidelines to provide an appealing and cohesive customer experience.
• Promote Product Knowledge: Facilitate ongoing training for Sales Associates to enhance their understanding of product features and benefits.
• Foster Team Productivity: Motivate and support team members to reach their individual and collective sales goals in a collaborative and respectful environment.
• Assist with Workforce Management: Help with scheduling and monitoring Sales Associates to optimize staffing levels and productivity.
• Recruit and Train Staff: Support the recruitment process and participate in the onboarding and training of new Sales Associates to build a skilled and enthusiastic team.
• Exemplify Selling Behaviors: Demonstrate effective selling techniques and customer engagement practices to set a standard for the sales team.

Responsibilities of All Retail Employees at Yves Rocher USA:

• Achieving Sales Goals: Actively work towards meeting and exceeding individual and store sales targets.
• Customer Engagement: Create awareness of promotions and programs, fostering customer loyalty through excellent service.
• Personal Goal Setting: Set and pursue personal performance goals, contributing to overall store success.
• Shift Preparation: Stay informed about sales, promotions, and POS procedures to ensure a smooth shift.
• Merchandise Management: Proactively recover and replenish merchandise to meet brand standards.
• Visual Merchandising Compliance: Consistently adhere to visual merchandising guidelines to maintain store aesthetics.
• Store Cleanliness: Participate in maintaining the cleanliness and organization of the sales floor.
• Loss Prevention: Understand and implement loss prevention strategies to protect store assets.
• Workplace Safety: Contribute to a safe and secure work environment by adhering to safety protocols.
• Company Values: Embody and promote the core values of Commitment, Respect, Demand for Excellence, Passion, and Integrity.
• Personal Development: Engage in opportunities for professional growth and participate in community and philanthropic initiatives.

Success Measures:

• Sales Goals Achievement
• Customer Satisfaction and Loyalty
• Productivity Metrics (e.g., Transactions Per Hour)
• Compliance with Visual Merchandising Standards
• Effective Team Supervision and Development
• Contribution to Store Cleanliness and Safety

Qualifications:

• Experience: Previous retail sales experience, preferably in the beauty or cosmetics industry.
• Leadership Skills: Proven ability to lead and motivate a sales team.
• Customer Service: Demonstrated ability to enhance customer satisfaction and drive loyalty.
• Communication: Strong communication skills with the ability to delegate and follow up effectively.
• Organizational Skills: Ability to manage multiple tasks and priorities efficiently.
• Product Knowledge: Strong understanding of beauty products, and services, and ability to conduct live product demonstrations on clients, such as facial care is required.
• Schedule Flexibility: Availability to work nights, weekends, and holidays as needed.

About Yves Rocher USA:

Yves Rocher USA is dedicated to providing natural and sustainable beauty products, fostering a culture of respect, integrity, passion, and excellence. We offer a dynamic work environment with opportunities for personal and professional growth, competitive benefits, and a commitment to community involvement and philanthropy. Join us in our mission to make beauty accessible and sustainable for all.

Compensation:

• Base Salary
• Commission
• Tips