Yves Rocher Multi-Store Sales Manager Elmhurst, NY · Garden City, NY · Full time Company website

The Multi-Store Sales Manager at Yves Rocher oversees sales operations, staff, and customer experience across multiple store locations, ensuring alignment with company goals and exceptional performance.



Reports to: Head of Retail

Direct Reports: Assistant Sales Managers, Sales Supervisors, Beauty Advisors

Primary Purpose: The Store Sales Manager drives total store sales, customer experience, overall operational excellence, and our high-performance selling culture. The Store Sales Manager has primary responsibility for the management of the store, including directing the work of direct reports, and is responsible for the culture, associate, and engagement.

Key Responsibilities:

  • Manage the overall store operations with integrity and commitment: Oversee daily store functions, ensuring operational excellence and adherence to company values.
  • Drive financial growth and profitability: Strategize and implement initiatives to achieve year-over-year financial growth and profitability, demonstrating a demanding and passionate approach to business success.
  • Lead and inspire the sales team: Create a respectful and high-performance selling culture, coaching and developing team members to achieve best-in-class selling behaviors.
  • Ensure brand consistency in visual merchandising: Maintain brand standards to enhance customer experience, showing integrity in every detail.
  • Develop and maintain associates’ product knowledge: Foster a committed learning environment that empowers associates to perform at their best.
  • Influence and inspire productivity: Motivate team members to unlock their potential, ensuring a respectful and supportive work atmosphere.
  • Workforce management: Oversee talent productivity, scheduling, and compliance, demonstrating a demanding yet fair approach.
  • Recruit and develop top talent: Commit to the full talent lifecycle, from recruitment to succession planning, ensuring the growth of a passionate and high-performing team.
  • Role Model: Demonstrate and execute flawlessly all expected responsibilities in selling behaviors, customer engagement, and operational duties ensuring the team’s consistency in delivering the brand. 

All retail employees at Yves Rocher USA are responsible for:

  • Driving top-line store sales results and growing the business: Take passionate action to achieve and exceed sales goals.
  • Creating customer awareness of programs and promotions: Build customer loyalty through respectful communication and service.
  • Setting personal goals and tracking performance: Demonstrate commitment by setting and achieving individual and team goals.
  • Preparing for each shift: Maintain awareness of all sales, promotions, and applicable POS procedures.
  • Taking initiative to recover and replenish merchandise: Ensure merchandise availability aligns with the demanding standards of the brand.
  • Understanding and adhering to visual merchandising brand standards: Display integrity by consistently following brand standards.
  • Assisting in housekeeping of the sales floor and communicating maintenance issues: Maintain a respectful and clean environment.
  • Building personal capability in loss prevention: Stay committed to understanding and implementing loss prevention strategies.
  • Supporting all activities related to providing a safe working environment: Show integrity in maintaining a safe and secure workplace.
  • Understanding and demonstrating company values: Live and promote the company’s core values of Committed, Respectful, Demanding, Passionate, and Integrity.
  • Leading and participating in personal development and philanthropic initiatives: Engage passionately in initiatives that promote personal growth and community involvement.

Success Measures (as applicable):

  • Sales Goals and Comps
  • Average Dollar Sales (ADS)
  • Transactions Per Hour
  • Loyalty
  • Shrink
  • Payroll
  • Retention of top talent
  • Employee Opinion Survey Results


  • Previous experience in the beauty industry, such as retail sales in beauty and cosmetics, esthetician, or cosmetology is required.
  • Ability to conduct live product demonstrations on clients, such as facial care is required.
  • Previous experience leading leaders and associate teams is required.
  • Proven ability to lead a pay-for-performance selling team is preferred.
  • Demonstrates ability to improve customer satisfaction and drive loyalty through respectful and effective service.
  • Proven ability to effectively delegate, follow up, and communicate across all levels of the organization with integrity.
  • Demonstrates ability to manage complex and competing priorities with time management and organizational skills.
  • Demonstrates ability to assess talent, coach, develop, and manage performance.
  • Demonstrates business acumen with strong strategic and analytical skills.
  • Demonstrates excellent visual merchandising skills.
  • Demonstrates strong product knowledge.
  • Schedule flexibility to include nights, weekends, and holidays.

About Yves Rocher USA:

Yves Rocher USA is committed to providing natural and sustainable beauty products while fostering a culture of respect, integrity, passion, and demanding excellence. We offer a dynamic work environment with opportunities for personal and professional growth, competitive benefits, and a commitment to community involvement and philanthropy. Join us in our mission to make beauty accessible and sustainable for all.


  • Base Salary
  • Tips
  • Commission
  • Monthly Bonus


$70,000 - $75,000 per year