Company Overview: We are a high-volume fast food restaurant committed to delivering exceptional service and high-quality food in a fast-paced environment. Our team is passionate about creating a welcoming atmosphere for our customers while maintaining the highest standards of efficiency and cleanliness. We are currently seeking a dynamic and experienced Assistant Manager to join our leadership team and contribute to our ongoing success.
Position Summary: As an Assistant Manager, you will work closely with the General Manager to oversee daily restaurant operations, ensuring that all aspects of the business run smoothly. This role requires a strong leader with a hands-on approach, capable of motivating a diverse team, maintaining operational excellence, and driving the achievement of sales targets. You will be instrumental in maintaining the high standards that our customers expect and ensuring a positive and productive work environment for all staff members.
Key Responsibilities:
- Operational Management:
- Support the General Manager in managing all daily restaurant operations, including opening and closing procedures, ensuring compliance with company policies and standards.
- Oversee food preparation and presentation to guarantee consistency and quality, adhering to all food safety regulations.
- Monitor inventory levels and coordinate with suppliers to ensure adequate stock of ingredients, packaging, and other necessary items.
- Manage cash handling procedures, including daily reconciliation, deposits, and safe maintenance.
- Team Leadership:
- Lead, train, and develop a team of crew members, fostering a positive and collaborative work environment.
- Conduct regular performance reviews, provide constructive feedback, and implement corrective actions when necessary.
- Assist in creating and maintaining staff schedules, ensuring optimal coverage during peak hours and special events.
- Act as a role model for excellent customer service, demonstrating a commitment to customer satisfaction and resolving any issues or complaints effectively.
- Customer Experience:
- Ensure that all customers receive prompt, friendly, and professional service.
- Address and resolve customer complaints, ensuring a positive outcome and long-term customer loyalty.
- Implement and uphold company standards for cleanliness, order accuracy, and food quality.
- Promote a customer-first culture, encouraging staff to engage with customers and create a welcoming atmosphere.
- Sales & Financial Accountability:
- Assist in achieving and exceeding sales targets by monitoring daily performance and implementing effective sales strategies.
- Analyze sales data and customer feedback to identify areas for improvement and opportunities for growth.
- Participate in the planning and execution of promotional activities and marketing initiatives.
- Health & Safety:
- Maintain a safe and clean working environment by ensuring compliance with all health and safety regulations.
- Conduct regular safety audits and implement corrective measures as needed.
- Ensure all staff are trained in proper food handling procedures and workplace safety.
Qualifications:
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Experience: A minimum of 2 years of experience in a supervisory or management role within the fast food, quick-service, or restaurant industry.
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Leadership: Strong leadership skills with the ability to motivate and manage a team effectively.
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Customer Service: Excellent interpersonal and communication skills, with a strong commitment to customer satisfaction.
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Problem-Solving: Ability to handle multiple tasks, make quick decisions, and resolve issues efficiently.
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Flexibility: Willingness to work flexible hours, including evenings, weekends, and holidays, as required by the needs of the business.
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Detail-Oriented: Keen attention to detail, particularly in maintaining food quality, safety standards, and cleanliness.
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Technical Skills: Proficiency in using point-of-sale (POS) systems and basic computer skills.
Benefits:
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Competitive Pay: Starting wage between $22.00 - $23.00 per hour, depending on experience.
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Work-Life Balance: Full-time position offering up to 40 hours per week.
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Career Growth: Opportunities for advancement within the company for dedicated and high-performing individuals.
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Employee Perks: Discounts on meals and other in-store benefits.
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Health & Wellness: Access to health benefits, including medical, dental, and vision coverage (subject to eligibility).
Job Type: Full-time
Pay: $22.00 - $23.00 per hour
Benefits:
- Employee discount
- Paid sick time
- Paid training
Shift:
- Day shift
- Evening shift
- Morning shift
Shift availability:
- Day Shift (Preferred)
- Night Shift (Preferred)
Ability to Commute:
- Oxnard, CA 93036 (Required)
Work Location: In person