XceedIT, Inc. Technical Support Specialist Raleigh, NC · Full time Company website

Apply for Technical Support Specialist

We are a rapidly growing IT services company based in North Carolina, seeking experienced and highly motivated IT consultants to join our team. As a Technical Support Specialist, you will play a crucial role in providing exceptional IT services to our clients. You will be responsible for resolving network issues, configuring operating systems, and utilizing remote desktop connections to offer immediate support. Additionally, you will communicate with clients via email, chat, and phone to address technical issues, provide instructions, and ensure timely resolution.

To qualify for this position, you should possess a degree in Computer Science, IT, or a related field, along with relevant certifications such as Microsoft, Cisco, or Linux. Strong problem-solving skills, excellent communication abilities, and a customer-centric approach are essential for success in this role. If you are passionate about helping others with technical problems and are committed to delivering top-notch solutions, we encourage you to apply.

Responsibilities:

- Research and identify solutions to software and hardware issues

- Diagnose and troubleshoot technical problems, including network configuration and account setup

- Communicate with clients through various channels to understand and resolve technical issues

- Escalate unresolved problems to internal teams when necessary

- Document technical knowledge and maintain accurate records of client interactions

- Follow up with clients to ensure issues are fully resolved

- Prepare reports and technical manuals as needed

Skills:

- Proven experience in technical support or a similar role

- Strong knowledge of Windows/Mac OS environments

- Ability to diagnose and troubleshoot basic technical issues

- Familiarity with remote desktop applications and help desk software

- Excellent problem-solving and communication skills

- Bachelor's degree in Information Technology, Computer Science, or a related field

- Additional certifications in Microsoft, Linux, Cisco, or similar technologies are a plus

Qualifications:

- Reliable and professional demeanor

- Strong work ethic and ability to multitask effectively

- Analytical and problem-solving abilities

- Excellent customer service skills

- Strong written and verbal communication skills

- Interpersonal and relationship-building skills

Benefits:

- Competitive salary

- 401(k) with matching contributions

- Health, dental, vision, and life insurance

- Flexible schedule

- Paid time off

- Professional development opportunities

- Retirement plan options

- Tuition reimbursement