XceedIT, Inc. Senior Technical Support Specialist Raleigh, NC · Full time Company website

Apply for Senior Technical Support Specialist

We are a growing employee owned IT company that provides IT support and services to companies throughout North Carolina and the US. XceedIT aims to develop long-term collaborative relationships with our clients. We work with honesty, integrity and always have our clients best interests in mind. We are professionals who take pride in delivering affordable best of breed IT solutions and services with a friendly and patient attitude. Our mission is to deliver comprehensive IT services and management that benefit your business success. We are always looking for highly motivated individuals who want exposure to many technologies, and want an opportunity to succeed and grow in this hot market.

We are growing as a modern, client-focused Managed Services Provider (MSP) that supports small and mid-sized businesses through advanced IT solutions, cybersecurity, and strategic consulting. We go beyond break/fix support — our mission is to deliver scalable, secure, and future-ready technology environments.

As a small, agile team, every hire makes a real impact. We’re looking for a Senior IT Support Engineer who thrives in a fast-paced, do-it-all environment and is confident leading projects, solving complex issues, and working directly with clients.

What You’ll Do

• Provide Tier 2/3 support for desktops, servers, networks, cloud services, and cybersecurity
• Lead and execute infrastructure and cloud projects (migrations, deployments, upgrades)
• Build trusted relationships with clients through exceptional service and technical leadership
• Manage and support environments built on Microsoft 365, Windows Server, Active Directory, and Azure AD
• Use RMM and PSA tools like for monitoring, automation, and ticketing
• Document systems, configurations, and SOPs
• Mentor junior team members and contribute to team knowledge and process improvements

What You Bring

• 5+ years of professional experience in IT support, systems administration, or MSP work
• Strong technical foundation in:
• Microsoft 365, Exchange Online, Azure AD
• Windows Server, Group Policy, DNS/DHCP
• Network configuration and troubleshooting (firewalls, VPNs, VLANs)
• Desktop and application support (Windows/macOS)
• Experience managing and delivering IT projects
• Excellent communication and documentation skills
• A proactive, self-starting mindset with a customer-first attitude
• Familiarity with PowerShell or other scripting is a plus

Bonus Skills

• Experience with VoIP platforms (e.g., 3CX, RingCentral)
• Familiarity with cybersecurity tools (EDR, MFA, compliance frameworks, SIEM)
• Experience with cloud migrations, backup solutions, or SaaS integration
• Certifications (a plus):
• Microsoft (MCP, MCSA, MS-900, AZ-104, etc.)
• CompTIA (A+, Network+, Security+)
• Cisco (CCNA), Fortinet, or other vendor-specific credentials

Benefits

We offer a comprehensive and competitive benefits package designed to support your personal and professional growth:

• 401(k) with company matching
• Health, dental, and vision insurance
• Health savings account (HSA)
• Life insurance
• Paid time off
• Parental leave
• Flexible schedule
• Tuition reimbursement
• Professional development assistance
• Retirement plan

Why Us?

We’re not your typical MSP. We move fast, solve problems thoroughly, and make space for growth. You’ll have autonomy, variety in your day-to-day work, and the chance to help shape the future of our services. We believe in hiring great people — and then getting out of their way.