Wrapmate LLC Customer Success Manager Greenwood Village, CO · Full time

Apply for Customer Success Manager

Wrapmate is looking for a Customer Success Manager

• At Wrapmate, we want to provide the best customer experience for getting a vehicle wrap. You will spend your days talking to our customers, learning what we did right and what we can improve. In addition you will own our customer service pipeline. Working with internal team, our Pros, and the customer you will be responsible for resolving customer concerns.

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Why this role is so important -

Wrapmate is building the first-ever global online platform that allows customers to complete graphics projects from start-to- finish using technology. We are inventing industry-changing technologies on a daily basis. If you want to learn more about

Wrapmate, check out our site.

Here’s what you can expect:

• You’ll be an advocate for both customers and Pros alike and work towards increasing customer and Pro satisfaction
• You will identify solutions to customer concerns
• You will interview customers to learn about their experience with us to ultimately provide notes to internal stakeholders to help improve our process
• You’ll work to manage Pro and customer expectations as well as company profit goals
• You’ll help evolve our Project Management process by thinking through ways we can improve communication between parties and within our team

We are looking for somebody who:

• Is hyper organized
• Is able to multi-task
• Is able to manage customer relationships and Pro relationships
• Negotiates with Pros to meet profitability and quality goals

You have:

• A strong desire to learn new skills.
• A natural ability to negotiate
• excellent written and verbal communication skills.
• strong computer skills utilizing Numbers, Pages, Keynote, and CRM software.

What type of experience we are looking for -

• Project coordination experience (must have)
• Customer support/success experience (must have)
• Automotive industry experience (nice to have)
• Vehicle Graphics experience (nice to have)

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What we offer -

• Amazing culture and environment that supports both remote and in-office work at our Denver Tech Center location.
• Unlimited vacation policy. Simply take off work as needed (as long as benchmarks are met).
• Health benefits
• Voluntary participation in our 401(k)
• Smart and fun team to work with
• Friends for life :-)

Compensation:

• Base salary commensurate with experience
• Salary Range $70,000-$75,000
• Potential for Stock Options

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What’s next?

If this sounds like a good fit for you, please provide a cover letter, and resume.

Looking forward to meeting you!