Wrapmate Inc. Onboarding Specialist Denver, CO · Full time

Apply for Onboarding Specialist

About Wrapmate

Wrapmate is revolutionizing the vehicle graphics industry by creating the first-ever global online platform that allows customers to complete graphics projects from start to finish using technology. We are inventing industry-changing solutions on a daily basis and are looking for passionate individuals to join our team. If you’re looking to grow your career in a fast-paced, innovative environment, we’d love to chat.

What You’ll Do

Customer-Facing Responsibilities

• Guide customers through the onboarding process, setting clear expectations for design and production timelines.
• Serve as the primary point of contact for design-related questions, providing expert guidance on branding, file requirements, and wrap aesthetics.
• Communicate with customers regarding design approvals, revisions, and final production steps to ensure a smooth experience.
• Set proper expectations regarding revisions, material limitations, and installation timelines.
• Collaborate with internal teams to keep projects on track and aligned with customer expectations.

Design Responsibilities

• Evaluate customer assets (logos, brand colors, existing designs) to ensure they meet production standards.
• Assist with design concepts, layout adjustments, and preparing proofs for customer review.
• Follow Wrapmate’s design standards to ensure vehicle graphics install properly and look stunning.

Quality Assurance & Vehicle Check Responsibilities

• Verify vehicle photos to ensure clarity and usability.
• Confirm template accuracy to match the vehicle’s exact specifications.
• Ensure vehicle paint color, badging, decals, and aftermarket accessories are accounted for.
• Identify and document any visible vehicle damage to prevent design misalignment.
• Communicate with customers if higher-resolution images are needed for quality assurance.
• Check vehicle body lines, seams, and recesses to ensure proper design placement.
• Verify spelling accuracy in all design elements.
• Ensure proofs contain all necessary views and accurately reflect design coverage.

What We’re Looking For

• You thrive in a fast-paced environment and can juggle multiple projects at once.
• You are highly organized, detail-oriented, and love delivering amazing customer experiences.
• You have strong communication skills and can explain design concepts in a way customers understand.
• You are a problem solver who proactively finds solutions when challenges arise.

What You Need to Succeed

• You currently live in the Denver, CO area and excited to work out of our HQ offices every day.
• 3-5 years of experience in a customer-facing role (Account Management, Onboarding, or Project Management).
• Proficiency in Adobe Creative Suite, with a focus on Illustrator and Photoshop.
• Experience preparing print-ready files for vehicle graphics (or a strong desire to learn).
• Ability to work in Google Suite, Mac iOS, and preferably HubSpot.
• A background in vehicle graphics, automotive, or large-format printing is a plus.

Why Join Wrapmate?

✅ Amazing company culture – We have each other’s backs, always.

🏡 Flexible WFH policy – Help our company hit our goals, and work from anywhere.

🕑 Unlimited PTO – Take time to recharge.

💡 Growth opportunities – Working for a small, fast-paced company is an incredible boost to your career.

📈 Competitive benefits – Health, dental, vision, and 401(k).

Ready to be part of something big? Apply today and help us redefine the vehicle graphics industry!