Woven Home Care, Inc.
Nurse Care Manager
Saint Louis, MO
·
Full time
The Care Manager is the leader of the Client Care Team and that member of the team whose function is to: evaluate, train, supervise, and coordinate the various members of the team; assure continuity of care from evaluation to completion of care which includes care management and/or modifications of care throughout; serves as Client and Caregiver (“Weaver”) liaison to assure service is being provided and all needs agreed upon are met; assume responsibility for the maintenance and monitoring of visit documentation from evaluation through completion of care.
About Woven Home Care, Inc.
Woven Home Care is a St. Louis based home care organization providing non-medical services in the homes of our senior population. Woven is the new generation of tech-enabled, evidence-based home care allowing seniors to age in their home with dignity and respect. Our caregivers follow informed pathways and know that communication with their client’s primary care team is the essential key in keeping your patients healthy, safe, and independent at home.
Description
Client Care Services
- Directs all client care services for the team and ensures that services are properly carried out per the Woven Service Plan Agreement.
- Collaborates with the Client Care Team, family (and/or client representative), and healthcare providers to ensure the client is achieving an optimal quality of life.
- Assures complete and accurate data and documentation are being collected on a timely basis.
- Monitors the level of care services being provided to assure they are appropriate and responsive to client/family needs and expectations.
- Knowledgeable of the team schedule and assures coordination of services for all assigned clients.
Caregiver Supervision and Management
- Interviews, selects, trains, supervises, evaluates, and dismisses caregivers in conjunction with the Office Administrator.
- Assures Weaver competence and performance levels through phone check-ins, field visits, documentation monitoring and providing team-based education on values, practices, and specific growth needs.
- Acts as a resource and mentor for caregivers re: clinical issues, documentation, inter- and intra- team problem solving and appropriate customer service behavior.
- Oversees caregiver scheduling and client assignments to assure client shifts are staffed appropriately.
- Reviews and approves clocked hours and assures Weavers have documented accurate time, mileage, and additional expenses.
** Important:
This position includes shared on-call duties as part of a rotating
schedule. Candidates must be prepared to respond to urgent client
needs during designated on-call periods.
Quality Improvement
- Develops and implements performance improvement procedures to respond to service issues and challenges with clients.
- Ensures that team completes proactive and other client/family satisfaction surveys and implements Quality Improvement measures and standards.
- Assures that problems/grievances/service failures experienced by individual clients/families are addressed with Client Care Team members and/or Woven Home Care and are resolved promptly and satisfactorily.
- Analyzes customer service issues on team to identify causes and works with individual team members as well as entire team to improve performance.
- Personally speaks with clients/families regarding quality of care being provided.
Professional Development
- Attends in-services, educational seminars, and workshops.
- Develops and achieves professional growth goals and objectives.
- Participates as a mentor of newly hired Team Managers.
QUALIFICATIONS
- Reliable transportation with appropriate license and insurance coverage.
- Knowledge of the principles and practices of the non-medical home care industry.
- Experience in caring for the older adult population in the home setting and comfortable relating to this population and their family.
- Ability to learn company scheduling system and utilize management reports.
- Two years successful supervisory experience or equivalent in a health care or customer service organization.
- Bachelor's degree preferred.
- Current and valid R.N. License.
Woven Home Care provides compassionate, in-home, non-medical care services throughout the greater St. Louis area. Our company was founded by two experienced families deeply immersed in healthcare with over a century of combined clinical experience. At our core, we are driven by a strong culture that drives our commitment to delivering exceptional services. Our approach is rooted in clinical connectivity and evidence-based care, ensuring that we provide the highest standard of care.
Salary
$65,000 - $70,000 per year