Workspot, Inc. Engagement Manager Remote · Full time Company website

Apply for Engagement Manager

Key Responsibilities: 

• Lead customers through a comprehensive onboarding and adoption journey, following our detailed process to ensure timely implementation within the 90-day target. 
• Oversee multiple customer projects simultaneously, effectively managing resources, timelines, and potential risks. 
• Collaborate closely with internal teams to align priorities, ensuring smooth delivery and issue resolution. 
• Serve as the main point of contact for new customers during onboarding, building strong relationships and ensuring clear communication. 
• Regularly update customers on project milestones and potential changes and drive both internal and external contacts to adhere to agreed upon timelines.  
• Identify risk situations and drive the appropriate level of escalation required to resolve them. 
• Insightful Reporting to Senior Management: Providing comprehensive reports and actionable insights regarding customer behavior, expectations, and engagement levels to senior management. This involves synthesizing data and intuition and translating observations into strategic recommendations. 
• Document and share best practices to contribute to continuous improvement within the team. 
• Advocate for customers' needs internally, ensuring they have access to the appropriate resources and support throughout the onboarding process. 
• Foster customer engagement and satisfaction to drive long-term retention and success. 

Qualifications: 

• Educational Background: Bachelor's degree in business administration, Marketing, Communications, or a related field. 
• Professional Experience: At least 3-5 years of experience in customer facing roles deploying software or IT solutions to large global customers and partners within a B2B environment. 
• Customer-Centric Mindset: Demonstrated ability to understand and anticipate customer needs, with a strong commitment to delivering exceptional customer service. 
• Communication Skills: Excellent verbal and written communication skills, with the ability to articulate complex ideas clearly and effectively to various stakeholders. 
• Analytical Abilities: Strong analytical and problem-solving skills, with the ability to interpret data and translate it into actionable insights. 
• Technical Proficiency: Familiarity with Customer Relationship Management (CRM) systems, data analytics tools, and a high-level understanding of the Workspot VDI Platform. 
• Collaborative Spirit: Proven ability to work effectively with cross-functional teams, fostering a collaborative and positive working environment. 
• Leadership Qualities: Strong driver of cross functional and matrix-based teams comprised of internal and external resources with the ability to drive achievement of collective goals. 
• Strategic Thinking: Ability to think strategically and execute methodically, aligning customer engagement initiatives with broader organizational objectives. 
• Adaptability: Flexibility to adapt to changing business needs and industry trends, with a willingness to learn and grow continuously. 
• Cultural Alignment: A strong fit with the company's values, mission, and culture, committed to upholding and promoting these principles in daily interactions with customers and colleagues. 

Benefits: 

We offer a competitive compensation and benefits package, a collaborative work environment, and opportunities for professional growth. 

Workspot, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.