Working Partnerships USA
Healthcare Navigator
San Jose, CA
·
Full time
Working Partnerships USA is seeking to hire a Healthcare Navigation Team to help support scheduling intake appointments with local community Health Clinics. This team will be trained to have conversations with patients under HIPAA privacy regulations and the proper document security measures taken with any confidential information. Patients everywhere are being affected and are confused by the major changes happening to Medi-Cal, making some patients lose their healthcare coverage in the process. This work will directly support vulnerable populations who are being affected by these new rules and changes, directly helping families to meet deadlines and receive benefit application assistance. This team will also support community engagement efforts, engaging and educating community members , encouraging them to join efforts to share their healthcare experiences, attend health resource fairs with their neighbors, learn about care for the community, and participate in collective action.
About Working Partnerships USA
Description
Key Responsibilities
- Navigators will primarily work from the office, calling patients and scheduling intake appointments.
- Navigators will participate in daily briefings/debriefings, trainings, and other skills-building activities
- Navigators will be expected to reach daily and weekly benchmark goals for the number of contacts made and intakes scheduled.
- Navigators will maintain organization and accuracy when recording phoning activities or maintaining confidential materials
Qualifications
- Must be available from September 1st 2026 - January 31st 2027.
- Must be bi-lingual in a language representative of Santa Clara County, including but not limited to: Spanish, Vietnamese, or Mandarin. Able to translate and communicate to patients in a different language.
- Must have strong written and verbal communication skills as well as ability to connect with diverse people, always maintaining a positive and enthusiastic attitude.
- Must be able to use a cellphone, laptop, zoom/video conferencing, a web browser.
- Must have a strong commitment to social and racial justice.
Physical Requirements
The physical requirements listed are representative of those that must be met to successfully perform the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
- Sit, bend, and reach with hands and arms.
- Lift approximately 20-25 lbs. on occasion.
- Have consistent and reliable attendance.
- Interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
- Work under pressure with changing, ambiguous priorities.
- Communicate effectively and promptly to clients or employees of the organization.
- Climb stairs and steps.
- High level of manual dexterity to adeptly type and use computer equipment.
- Auditory and visual skills – Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
- Follow written and oral instructions and procedures.
PREFERRED
- High school diploma or GED
- Prior customer services, canvassing or phone banking experience
Compensation & Location
Our office is located in North San Jose. This is a temporary, part-time, non-exempt position. Salary Range between $28 - $30/hour 20-25 hours per week during Monday -Friday.
The position will be open until filled and starts immediately.
Working Partnerships USA strongly encourages women, people of color, LGBTQ, and all qualified persons to apply for this position. We believe that these communities must be centered in the work we do. Hence, we strongly encourage applications from people with these identities or who are members of other marginalized communities.
Salary
$28 - $30 per hour