WiseJobs, LLC. IT - Technical Support Laredo, TX · Full time

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At W.I.S.E. Jobs, we do more than staffing — we're a full-service Human Resources Consulting firm dedicated to helping organizations optimize their operations and build stronger, more productive workplaces. Through expert HR strategy, we empower businesses to unlock the full potential of their people, enhance profitability, and foster a culture of excellence. Our team partners with leaders to identify and mitigate compliance-related HR risks, streamline processes, and build a foundation for long-term success. From talent acquisition to culture development, our mission is clear: attract, develop, and retain top-tier talent. What W.I.S.E. Stands For: We are driven by our core values — Work, Integrity, Service, and Excellence. These principles guide everything we do. We deliver value through our dedication to quality, ethical practices, and commitment to the success of our clients. We hold ourselves to the highest professional standards. Join us — and be part of a team that’s reshaping the future of work.

Technical Support

Job Type: FT

Reports to: Manager

Location: Laredo, TX

Schedule:  9:00AM – 6:00 PM - M-F - Must be able to Work OT

Salary: DOE

Essential Functions and Responsibilities:

·      Resolves tickets representing staff-generated technical requests or problems and troubleshoots technical and process issues to maintain productivity.

·      Maintains system functionality by testing computer components.

·      Assist with Account Access and Troubleshooting

·      Helps design and implement networks.

·      Consults with users to determine appropriate hardware and software needs and assists in placing orders.

·      Maximizes computer systems capabilities by studying technical applications and making recommendations.

·      Tests compatibility of new programs with existing ones.

·      Gathers data to identify and evaluate technical purchasing options.

·      Confirms program objectives and specifications by testing new programs, comparing them with established standards, and making modifications.

·      Evaluates vendor-supplied software by studying user objectives and testing software compatibility with existing hardware and programs.

·      Installs software and necessary applications for workflow.

·      Trains users on new software in person or through a variety of tutorial channels, including self-guided training videos, user manuals, and digital instruction pages, often in collaboration with technical writers.

·      Maintains system capability by testing computer components.

·      Carries out software, network, and database performance tuning.

·      Documents hardware and software updates.

 

Experience and Skill Requirements

• Microsoft 360
• Customer Service Oriented
• 2 years’ experience in technical support
• Excellent problem solving
• Ability to communicate technical information in an accessible manner to non technical employees.
• Basic knowledge of networking principles

 

Education Requirements

• Associate degree or above in computer science or related field
• Prior experience working on a helpdesk, in IT, or similar technical function.

Physical Requirements:

·      Must be able to sit and walk for long periods of time

 

Software:

Language:

Bilingual in English and Spanish

Legal Disclaimer:

All offers for employment with WISE Jobs are contingent upon the candidate having successfully completed a criminal background check. WISE Jobs will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.

Relevant military experience is considered for veterans and transitioning service men and women. Thank You for your service!

WISE Jobs is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

Available positions may vary by location.