WISE Advise + Assist Team Account Manager Remote · Contractor Company website

Apply for Account Manager

WISE Advise + Assist Team is a business growth agency powered by the military-connected community. We help small businesses strategize, streamline and scale their businesses by offering project management, virtual assisting and digital marketing services. Our mission is to enable military spouses, those in the military-connected community, and our clients to have the life, family, and career they have always dreamed of. *Please note: Due to a high volume of applicants, application responses and hiring timelines may be delayed.

Summary

WISE Advise and Assist Team is looking for a skilled Account Manager in either business operations or marketing. The Account Manager is responsible for the overall management and administration of client projects through the entire project lifecycle. Working remotely, the Account Manager leads small teams to execute the project month to month. The Account Manager is a clear communicator and ensures the project team is staying on time, task, and budget while meeting the highest of quality standards. The ideal candidate is an expert at building client relationships and must demonstrate solid business judgment and sound strategic thinking. The right candidate will have a strong personality and be direct in team communications but will exhibit superb professionalism and diplomacy.

Responsibilities

Main duties will include, but not limited to:

• Manage multiple client accounts and implementors.
• Meet deadlines and manage scopes of each project including deliverables and schedules.
• Manage budgets and project retainers each month to ensure appropriate usage so budgets stay on track.
• Work alongside cross-functional teams using time management skills to ensure the timely and successful delivery of our services.
• Define and adjust processes to meet project/business needs and look for ways to improve processes while coaching teams to do the same.
• Develop long-term relationships with clients, understanding exactly what it is that their company needs to grow and how WISE can support them. 
• Manages client expectations and leads client discussions on project plan to ensure the client understands project flow and due dates needed to meet end goals.
• Collaborate with cross-functional leads on complex projects and strategic assignments.
• Effectively lead project team meetings making important, relevant contributions, and generate workable conclusions.
• Problem-solve account and project issues.
• Lead small teams to develop risk mitigation plans and assist teams in resolutions.
• Provides clear and concise information to team members and clients. Actively seeks out ways to improve communication.
• Develop processes that lead to more effective collaboration.
• Deliver clear, constructive feedback while outlining and facilitating development plans.

About WISE

The WISE Team is made up of an all virtual workforce. With the challenges of working virtually, in a fast paced environment we are made up of strong and unique individuals who create our team first company culture.

A successful WISE Team Member enjoys continually learning new things and is constantly improving. They are a strong communicator who is able to communicate complex ideas, listen well, and maintain excellent customer service. They are organized and detail oriented. They have the ability to accept feedback and make adjustments based on that feedback. They take pride in their work and maintain a high level of quality control. They have exceptional time management and are great at multitasking. They also enjoy new challenges and changes to their work environment.

Most importantly a successful WISE Team Member is authentic, versatile, a self-starter, and a team player. We look forward to meeting you!

Minimum Qualifications

• 1-3 years of account or project management experience within a client-facing role with a Bachelor’s Degree
• 2+ years of experience with scoping, development of budgets and schedules for complex projects with multiple workstreams
• Experience managing accounts, clients, small teams and budgets
• Ability to manage a high volume of work in a fast-paced and ever-changing environment while adjusting deliverables and defining them in detail in SOPs
• Work autonomously, with solid decision-making skills, strong communication skill, and outstanding time management skills
• Exceptional problem-solving skills
• Ability to quickly assess needs, develop a strategic plan, and implement effective solutions
• Tech-Savvy, advanced knowledge of HubSpot or other CRM web-based tracking systems with a working knowledge of enterprise tools (JIRA, MS Project, Teamwork, Asana, Slack)
• Advanced knowledge of Google suite and Microsoft Office suite

Preferred Qualifications

• 3+ years of client facing experience account, program or project management experience
• 2+ years experience managing multiple team members and lines of service
• 1+ year of remote experience is preferred
• Marketing or Business Operations knowledge and experience

Computer Requirements

● For the home wireless system:

○ Strong internet connection.

○ Have a firewall to protect wireless internet.

○ Not allow others to use their wireless internet.

○ Use strong passwords for the wireless system and firewall (not the factory installed).

● Computer:

○ Have 2 factor authentication for computer and critical software.

○ Encryption for hard drive.

○ Good security software (McAfee, Norton, MalwareBytes, etc).

○ Tethering or VPN to protect internet usage.

Additional Information

● We are looking for applicants who can start work within 1 month of the application date.

● Position Type and Expected Hours of Work: This is a part-time hourly, contract position.

• Applicants must be able to commit to 25-32 hours per week.
• All applicants must be able to commit to at least 2-3 hours per day between the hours of 9:00am and 5:00pm Eastern Time.

● Location: Fully remote, Conus friendly.

● Other Duties: Please note this job listing is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.