Wisconsin Family Dental LLC Patient Care Coordinator (Dental) Cottage Grove, WI · Full time

We are a general dental office in the Madison area looking for a self driven, experienced patient care coordinator to add to our growing practice.


About us:

Wisconsin Family Dental is a locally owned and rapidly growing one doctor, private practice focusing on general dentistry. We provide top notch dentistry through the use of cutting edge technology. Teamwork and transparency are the pillars this practice will lean on to foster a warm, friendly, and productive environment. We have created a open, encouraging, family-like work environment which allows all of our team members to feel comfortable collaborating together. We strive to maintain this family-like atmosphere as we feel this positively translates directly to our level of patient care.

What we're looking for:

We are looking to find the right person who will take ownership of our front office duties while making our patients feel warm and welcomed. This individual will ultimately collaborate effectively across all our team members while providing an efficient and comfortable experience for each and every patient.

Major Responsibilities/Duties:

  • Minimum availability: Monday - Thursday, 7:30 AM - 5:30 PM
  • Greet patients and update personal and/or insurance information
  • Check patients out after their appointment, including accurately scheduling follow-up appointments, estimating & collecting copays, presenting treatment plans and filing insurance claims
  • Acquire and verify insurance information from patients and insurance companies
  • Answering phone calls including scheduling appointments and other patient communication
  • Communicate and correspond efficiently and accurately with other dentists and specialists
  • Patient billing, account resolution and collections
  • Insurance claim and pre-authorization submissions and follow-up
  • Processing insurance payments and Coordination of Benefits
  • Other tasks specific to front office team members

Applicant Requirements:

Previous dental office experience is a must. At least 1 year of direct hands on experience with dental insurance is required.

Other required knowledge, skills, and abilities for a successful candidate include:

  • Knowledge of PM software, Patient communication, Imaging and Microsoft Office software
  • Extensive knowledge of dental terminology and procedures 
  • Ability to handle multiple tasks with ease with good time management, efficiency and accuracy
  • Ability to maintain effective communication with all team members and a professional, upbeat demeanor  
  • Interpret and understand dental insurance and be able to explain coverage to patients
  • Maintain scheduled work hours; be punctual and flexible to accommodate team members’ vacations, emergencies, etc.
  • Maintain OSHA and safety standards
  • Ability to maintain confidentiality as per HIPAA guidelines
  • Complete any continuing education as needed or requested
  • Minimum Environmental Expectations often requires exposure to:
  • loud noises that do not require ear plugs
  • hazardous materials involved in a dental practice, including bloodborne pathogens
  • radioactive materials used for X-rays
  • Minimum Physical Expectations includes physical activity that sometimes:
  • involves keyboarding, sitting, phone work and filing
  • requires working on a computer
  • requires lifting under 25 pounds and standing
  • requires bending, stooping, reaching and/or twisting

If you feel you would be a great fit for our team, please send us your resume. We look forward to hearing from you!


$18 - $24 per hour