JOB TITLE: Kitchen Runner

REPORTS TO: Lead Server

JOB SUMMARY

As a Kitchen Runner at Winnie & Ethels (W&E), you play a crucial role in ensuring the seamless flow of operations in our restaurant. Your attention to detail and efficiency contribute to the overall success of our culinary team by ensuring delicious food gets to our guests quickly and with a smile.

ACTIVITIES & RESPONSIBILITIES

PRIMARY

1. Order Management: Ensure accurate and timely communication between the kitchen and front-of-house staff regarding food orders, special requests, and modifications.
2. Plate Presentation: Work closely with the culinary team to ensure that dishes are presented attractively and meet our quality standards.
3. Dishwashing: Maintain cleanliness in the kitchen by efficiently washing dishes, utensils, and kitchen equipment as needed.
4. Sanitation: Adhere to food safety and sanitation guidelines to maintain a clean and safe working environment.

SUPPLEMENTAL

1. Assist Cooks and Chefs: Support the kitchen team as needed, including plating dishes and following instructions from chefs and cooks.
2. Stocking: Ensure that ingredients, utensils, and other kitchen supplies are adequately stocked and readily available for the culinary team.
3. Quality Control: Participate in quality control measures to ensure that all dishes leaving the kitchen meet our high standards for taste, presentation, and safety.

TOOLS

In your role as a Kitchen Runner, you'll be using various tools and technology, including:

• Kitchen Utensils: Knives, cutting boards, and kitchen equipment for food preparation.
• Dishwashing Equipment: Dishwashers, sinks, and sanitizing equipment.
• Communication Tools: Digital and printed order systems to relay orders and information.
• Inventory Management Systems: Basic familiarity with inventory tracking systems.
• Food Safety Guidelines: Knowledge of food safety and sanitation protocols.

RUNNER'S SCORECARD

NOTE: Here's how we'll assess your progress and determine your success during your initial 90 days at Winne & Ethel's Downtown Diner. This approach ensures that all expectations are laid out clearly from the start. By presenting everything in a comprehensive manner, you'll have a full overview of what's required and what skills are essential for the role. Our goal is to provide you with a vivid understanding of the job's scope and responsibilities. This approach will help us establish a strong foundation for your journey here.

KITCHEN RUNNER’S MISSION:  

To provide an exceptional culinary experience by ensuring all guests promptly receive correct food orders and relaying additional guest service needs to the appropriate server(s).

OUTCOMES:

1. Training Mastery: Demonstrate mastery of positional training before the first day of business, including table and seat numbering, menu inclusions and substitutions, dish presentation, and tableside presentation standards.  
2. Food Safety & Cleanliness Standards: Ensure that all food safety standards, as defined by regulating bodies and the Head Chef, are upheld 100% of the time by completing daily required checklists and recording them promptly as directed.
3. Speed & Quality: Expediently deliver food to the correct tables and seats as directed by the Head Chef or Sous Chef. Safely place food in front of guests, upholding tableside presentation standards. Quickly and accurately relay additional guest service needs to the appropriate server(s).
4. Timeliness & Preparedness: Arrive at least (5) minutes before your scheduled start time and begin work on time and fully prepared 100% of the days you are scheduled.  
5. Collaboration & Core Values: Collaborate seamlessly with BOH and FOH teams to maintain a smooth food running operation during service.  Consistently demonstrate Winnie & Ethel’s core values of efficiency, fairness, happiness, respect, and contribution.

COMPETENCIES

1. Attention to Detail: Deliver all food to the correct tables and seats upholding tableside presentation with each food delivery. 
2. Team Collaboration: Work harmoniously with the front and back of house staff to ensure efficient operations and an excellent guest experience.
3. Adaptability: Adjust to changing demands and high-paced periods effectively.
4. Time Management: Handle tasks promptly while maintaining accuracy, speed, and quality.
5. Initiative: Identify and assist in tasks that contribute to the overall team's success.

TECHNICAL COMPETENCIES

1. Ability to memorize table and seat numbering system to accurately deliver guest orders. Familiarity with kitchen food running processes is a plus.
2. Ability to follow directions and communicate effectively with team members.
3. Ability to memorize menu item inclusions and plating to assist in upholding foot presentation standards.
4. Ability to consistently interact with guests in a friendly, polite, and helpful manner.

REQUIREMENTS + QUALIFICATIONS

1. High school diploma. Previous experience in a high-volume full-service restaurant is a plus.
2. Excellent verbal communication skills.
3. Detail-oriented mindset with a passion for delivering outstanding guest experiences.
4. Flexibility to work shifts, including evenings and weekends.
5. Must have a current SNHD Food Handler card.

SCHEDULE 

This is a part-time position based on business needs, with flexibility required based on peak service hours and special events. We offer competitive compensation and a positive work environment where you can contribute your skills and learn from a talented team.

ABOUT WINNIE & ETHEL’S

Modeled after the iconic, round-the-clock American eatery of the 1940s, Winnie & Ethel’s Downtown Diner draws upon the rich history and legacy of Las Vegas’ Huntridge Theater and neighborhood.  Chef Aaron Lee and CEO Mallory Gott named the restaurant after his grandma Winnie and her great-grandma Ethel whose warm, loving kitchens were always open.

One of six finalists chosen from nearly 90 submissions to compete in Dapper Companies’ The Great Las Vegas Coffee Shop Giveaway – Winnie & Ethel’s was announced the winner of the Huntridge Shopping Center location and $950,000 contest award package in May 2022 and will be opening its doors in fall 2023 to deliver delicious food in an astonishing space, creating a welcoming place where the downtown Las Vegas family can gather, break bread, and forge bonds that build community—any time of the day or night.

Pay rate does not include tip share.