Wilson-Epes Printing Co., Inc Customer Service Rep/ Print Specialist Washington, DC · Full time

The Customer Service Associate will be the face to our Retail business while delivering exceptional customer experience. This role is responsible for greeting customers and assisting them with faxing copying, scanning, notary and other printing and retail services.

Description

RESPONSIBILITIES

  • Greet customers promptly
  • Answer retail phone calls
  • Educate customers on service provided
  • Assist customers with some basic computer or set-up requests
  • Deliver outstanding customer service to walk-in customers and telephone inquiries
  • Operate all equipment, software, and devices in a safe manner
  • Maintain a clean, organized, and safe working environment
  • Perform end-of-day and monthly closing and reporting activities
  • Inform management of inventory levels for re-ordering supplies
  • Perform other duties as assigned


QUALIFICATIONS

  • High school diploma or GED required
  • Strong computer skills, including Microsoft Office and Adobe Suites
  • Outstanding phone skills
  • Prompt, reliable, and responsible
  • Neat, clean, and professional appearance
  • Professional and dependable
  • Strong attention to detail
  • Moderate math skills to determine print set-up and calculate pricing for custom orders
  • Strong attention to detail
  • Proven initiative to exceed customer expectations
  • Strong team-player


RESPONSIBILITIES

  • Greet customers promptly
  • Answer retail phone calls
  • Educate customers on service provided
  • Assist customers with some basic computer or set-up requests
  • Delivers outstanding customer service to walk-in customers and telephone inquiries
  • Operates all equipment, software, and devices in a safe manner
  • Maintains a clean, organized, and safe working environment
  • Perform end-of-day and monthly closing and reporting activities
  • Informing management of inventory levels for re-ordering supplies
  • Performs other duties as assigned


QUALIFICATIONS

  • High school diploma or GED required
  • Strong computer skills, including Microsoft Office and Adobe Suites
  • Outstanding phone skills
  • Prompt, reliable, and responsible
  • Neat, clean, and professional appearance
  • Highly professional and dependable
  • Strong attention to detail
  • Moderate math skills to determine print set-up and calculate pricing for custom orders
  • Strong attention to detail
  • Proven initiative to exceed customer expectation
  • Strong team-player


Salary

$18 - $20 per hour