Wheatley Creek Services Bilingual Customer Service & Scheduling Assistant Granby, CO · Remote · Full time

Apply for Bilingual Customer Service & Scheduling Assistant

At Wheatley Creek Services, we offer more than just a job; we offer a mission and a family. Our mission is simple yet profound: to be the very best in our industry, making a positive impact in our vibrant community. We are not just a small giant; we are a dynamic force driven by a deep sense of purpose.

Our team embodies the spirit of "True Grit," where resilience, determination, and unwavering dedication define who we are. We tackle challenges head-on, embracing growth as we strive for excellence. We support each other, working as a cohesive unit, and push ourselves to do better every day.

Here, you'll find a workplace where your passion meets a purpose, and your efforts directly contribute to our collective success. We value not only what we do but how we do it, and we understand that our commitment to our community is a cornerstone of our identity.

If you're seeking a fulfilling career where your work is not just a job but a meaningful contribution to a brighter future, Wheatley Creek Services is the place for you. Join our team, and let's make a positive impact together!

Bilingual Customer Service & Scheduling Assistant

Remote | Latin America | English & Spanish

Wheatley Creek Services is a family-owned home services company in Grand County, Colorado. We help local residents, second homeowners, and commercial clients care for their properties through cleaning, remodeling, painting, and home watch services.

We’re looking for an organized, friendly, and dependable bilingual assistant to keep our customers informed, our schedules organized, and our team connected.

What You’ll Do

• Answer incoming calls, texts, and emails with warmth and professionalism.
• Gather information about service requests and guide customers through our next steps.
• Schedule assessments and service appointments.
• Coordinate scheduling changes with customers and field teams.
• Follow up with leads and outstanding quotes.
• Keep customer records, job notes, and follow-up tasks accurate and current.
• Communicate clearly with English- and Spanish-speaking customers and team members.
• Learn our services and explain options, including our Creekside Home Club membership.
• Follow documented procedures, flag issues that need management’s attention, and suggest practical improvements.

What We’re Looking For

• Excellent spoken and written English and Spanish.
• Experience in customer service, administrative support, scheduling, or a similar role.
• Confidence handling live phone conversations, including customer concerns.
• Strong organization, attention to detail, and consistent follow-through.
• Good judgment about what you can resolve independently and when to ask for help.
• Comfort learning software and working across multiple systems.
• Reliable availability during agreed Mountain Time business hours.
• A quiet workspace, dependable internet, a computer, and a quality headset.

Experience with a cleaning, construction, property management, or other home service business is a plus. Familiarity with Jobber, GoHighLevel, and Microsoft 365 is helpful, but we can train the right person.

What It’s Like to Work With Us

We care about showing up, taking pride in our work, treating people well, and getting better together. You’ll work directly with our leadership and field team, with documented processes and training to help you learn how we operate.

We’re looking for someone who wants an ongoing working relationship and takes ownership of keeping customers and teammates supported.

How to Apply

Please submit:

• Your résumé in English.
• A brief introduction explaining your relevant experience.
• Your availability, including the hours you can work in Mountain Time.
• Your expected hourly rate.
• A short voice or video introduction in English and Spanish, approximately one to two minutes total.
• Any experience you have with Jobber, GoHighLevel, or similar scheduling and customer management tools.

Shortlisted candidates will be invited to an interview and a brief paid practical exercise.