WH Property Group Operations Associate Atlanta, GA · Full time Company website

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The Role

We are searching for a driven Operations Associate to join our Operations Team. Reporting directly to senior leadership, you will support strategic market level operational initiatives, lead generation, tenant experience, tenant retention and community relations. 

This is a unique role that provides a full cradle to grave real estate experience spanning property onboarding during the acquisition process through ongoing operations, asset management and business plan execution. You will gain exposure to all aspects of investing, owning, development, and operating commercial real estate with a primary focus on operational execution.  

We are a lean team, our culture is entrepreneurial, and we operate with a start up mentality (high paced, work hard, have fun). We are quickly growing and each team member wears a lot of hats, therefore this individual must be a natural leader and proven performer in high pressure, ever changing environments who prioritizes high-level of service and customer experience above all.

WH Property Group values creativity, problem-solving, experimenting, and autonomy. 

About the Operations Team

We are on a mission to deliver exceptional experiences for our community members and drive portfolio performance through operational execution. Our OperationsTeam is focused on refining, innovating and streamlining our operational processes while adding and retaining community members to ensure we are always accomplishing this objective. 

What You’ll Do:

• Regularly communicate with current and prospective tenants and community members
• Assist in executing team wide leasing goals, while managing an effective lease expiration program
• Evaluate and recommend changes on rent/pricing strategies, and ensure websites, marketing listings, and printed material are accurate and updated
• Collaborate with third party marketing professionals and marketing agencies to produce marketing materials, drone footage, photography, and digital marketing to enhance our marketing efforts
• Maintain knowledge of our portfolio and competitive properties through consistent evaluation of market conditions and trends
• Assist with overseeing property condition and maintenance professionals and programs
• Assist and track sales cycle from lead phase to close process along with meeting and touring prospective tenants
• Implement programs for resident retention and resident satisfaction
• Assist in efforts to implement sales and marketing plans which maximize rental income and drive portfolio performance
• Regular correspondence and meetings with Leadership Team to review performance and pipeline
• Attend owner and stake holder calls and meetings
• Cross collaborate with our business development, asset management, and finance team members
• Assist with property onboarding efforts during the acquisition process
• As needed, assist with other sales and operational items upon request

Requirements:

• Prior experience in multi-family operations, sales, and/or hospitality operations experience is preferred (prior operations experience with customer service and sales)
• Prior experience using Entrata (our property management software) is a plus
• Ability to stay organized, and effectively manage/prioritize multiple projects, and possess strong attention to detail and sales ability
• Desire to contribute, ask questions, and ask for help with needed
• Maintain high levels of professionalism while interacting with community members, team members, vendors, and property partners
• Exceptional time management skills
• Strong decision-making and problem-solving skills
• Participate in training and ongoing educational requirements
• Ability to work a flexible schedule, including some evenings and weekends (rare, but we are a start up!)
• Technologically savvy
• Neat, clean, professional at all times whenever present at the community
• Demonstrate the ability to diffuse and respond to customer concerns to avoid escalation of problems
• Positive attitude at all times with the ability to smile under all circumstances
• This position requires a smartphone, and a car with a valid Driver’s License and proof of car insurance

Benefits & Perks: 

WH Property Group aims to create a workplace that fosters both personal and professional growth. Our Benefits include:

• Competitive compensation package including base and commission share
• Medical coverage (including dental and vision)
• Generous PTO
• Paid maternity and paternity leave
• Growth - we are at the very early stages of our company growth cycle, so there is plenty of upward mobility!
• Explore & travel within our portfolio - employee discounts on stays within our furnished portfolio