We Scale Local Account Manager (Sammie) Remote · Part time

Apply for Account Manager (Sammie)

We Scale Local is a growth agency that helps local and brick-and-mortar service-based businesses go from unpredictable leads and pieced-together strategies to consistent, scalable growth with simple lead generation, sales, and retention systems. We’ve helped dozens of small business owners build sustainable and scalable companies, and we're on a mission to help hundreds more.

Job Overview

• Run live 20-minute demos with prospects who book through our site, socials, or ads
• Track demo volume, show rate, close rate, activation rate, and churn
• Follow up with no-shows, warm leads, and social followers to keep the calendar full
• Close prospects who are ready to move forward
• Run onboarding calls: walk new customers through their account, answer questions, build confidence
• Flag customers who go quiet in the first 30 days and re-engage them before they cancel
• Own retention: track at-risk accounts, run save conversations, and give customers a reason to stay past month three
• Host live drop-in office hours where any customer can show up with a question
• Manage client checkins at 30, 60, and 90 days
• Quality assurance and testing of all apps, websites and products delivered 
• Report customer health weekly: who's active, who's at risk, who's ready for an upsell
• Surface recurring support themes so we can fix the product or the onboarding, not just the ticket
• Identify upsell opportunities for our Service Center offerings
• Keep ClickUp current with build tasks, client requests, and status
• Maintain organized customer records and meeting notes

Requirements

• 1+ years in a client-facing or customer service role: account management, customer success, sales, or administrative support
• Comfortable running live calls and screen shares with business owners
• Experience with a CRM, booking platform, or marketing automation tool
• Outstanding verbal and written communication skills
• Strong organizational skills
• Comfortable with technology and fast at learning new tools

** Platform experience is not required. We will train you. 

Measures of Success

• Conversion of demos to sales
• Service Center upsells 
• Customer churn 
• Contribution to product development and process improvement 
• Accuracy and consistency in customer records

Hours & Compensation

• Approximately 15-20 hours per week to start
• Fully remote
• Must be available during standard business hours PST
• Compensation is based on experience and demonstrated execution ability