We're looking for you to join us! Operations Manager - Monarch Beach Dana Point, CA · Full time

Apply for Operations Manager - Monarch Beach

Who we are:

GritCycle is more than your average cycling studio. We deliver an intense cardio workout in a supportive and inclusive community, focused on creating increased joy and determination. We strive to create an environment that increases individual perseverance with powerful motivation. This serves as a driving force in achieving long-term fitness goals and overcoming life’s obstacles.

GritCycle’s Core Values: 

Teamwork

We work to promote a community that celebrates the success of others in pursuit of a unified goal. We are thankful for the goals we have achieved, and the ones not yet conquered.  

Integrity

Integrity is defined as “being whole and undivided”. We demonstrate sound moral and ethical principles. Our words and actions are trustworthy, and our communication is honest and transparent. 

“Integrity is the essence of everything successful. -R. Buckminister Fuller 

Passion

Live Life centered around enthusiasm, passion, and love. It is in those moments we feel most intensely alive. Live with passion; as the French call it “joie de vivre”, which means joy or love of life. 

Diversity

A culture where everyone is able to be their best authentic self, experiencing the joy of each day. We embrace an inclusive environment where everyone feels safe and welcome, resulting in a diversity of thought, ideas, and perspectives. 

Job Summary:

The Operations Manager is the main point of contact for the studio and oversees all

things operational. This role is a training role for the Studio Manager. The Operations

Manager works closely with the Head of Operations for administrative tasks including

scheduling, studio staff payroll, retail management, food/beverage ordering

management, hiring, and studio supply ordering . The Operations Manager works 4-5

MOD shifts a week. In conjunction with MOD shifts, The Operations Manager works

during and outside normal business hours to complete the administrative tasks. The

Operations Manager reports to the Head of Operations.

Key Responsibilities of the Job

Product

• Organize the retail back of house to maximize efficiency and internal shrink
• Fold, sort and hang product according to protocol to optimize sell through
• Tag all necessary products with GritCycle retail tags
• Complete weekly inventory counts every Friday by noon
• Remerches inventory weekly to keep assortment fresh for clients
• Maintain studio BOH retail organization to increase studio efficiency
• Implements any company wide sale initiatives

Working with Others (Staff and Community)

• Contribute to a respectful and inclusive team environment to ensure a supportive and engaging experience for all team member and clients
• Responsible for studio communication procedures and protocols in customer service including emails, phone calls, and voicemails
• Effectively communicates with Studio staff any company requests within the company communication platform
• Establish supportive and productive relationships with managers and team members
• Oversees Team Member performance and communicates any issues to Head of Operations
• Responsible for Team Member and MOD bi-annual review as well as ongoing performance management (Write ups and action plans)
• Proactively identify and address conflicts within your studio
• Build and foster relationships in your studio, with your instructors, staff, and local community
• Provide in the moment support to your team to ensure that all rider requests are addressed
• Cultivate a culture of hospitality within your studio and inspire the team to uphold high hospitality standards
• Continuously identify and develop high potential employees

Operations

• Complete staff scheduling in accordance with GritCycle’s scheduling protocol
• Submit staff payroll within 24 hours of the pay period ending (Unless otherwise

requested by HR/ Payroll Manager)

• Hires and onboards new Team Members and MODs
• Attends monthly and weekly meetings requested by Head of Operations
• Attends continuing education trainings with Head of Operations
• Responsible for weekly expense management
• Order studio supplies while staying within budget
• Orders food and beverage and maintains inventory accuracy
• Ensure staff and cleaning crew are operating within the facility standards and

meeting expected deadlines

• Creates solutions for gaps in studio operations
• Oversees bike maintenance and preventative maintenance is being carried out

efficiently

• Use Mariana Tek to support studio operations
• Ensure that Loss Prevention Practices are being implemented within the studio
• Is careful about detail and thorough in completing work tasks
• In charge of executing Studio Fundraising Event details issued by Head of Operations
• Purchases and sets up decor, food and beverage while staying within budget
• Secures vendors for Event Days
• Point of contact on Event Days for all vendors and pop ups

Standards

• Perform work in accordance with company standards, policies, procedures, and laws or regulations
• Accepts responsibility/accountability for actions; is dependable
• Behaves in an honest, fair, and ethical manner
• Is enthusiastic about one’s own work; looks for ways to make work fun and engaging
• Contribute to creating a fun environment and helping team members see how the work supports the success of the studios and GritCycle overall
• Works productively with and supports others to achieve goals; seeks partnerships and diverse perspectives

Eligibility

• Must be legally authorized to work in the United States
• Must be able to attest to employment authorization
• Must be 18 years of age or older
• Must have employment eligibility and identity documents
• Must have the ability to travel to studios and headquarters with their own transportation methods
• Must have superior customer service and hospitality skills
• Must be highly organized with the ability to prioritize multiple tasks with tight deadlines
• Strong ability to communicate with team members, clients, and senior management
• Demonstrate a solution-oriented mindset and ability to execute within the company’s standards in any situation

Availability

• Willing to work a flexible schedule including evenings or late nights, weekends, and holidays
• Must have the ability to attend one Studio Manager meeting per month at various locations
• Must schedule and lead quarterly staff meetings within your studio
• Must schedule and lead monthly MOD Meetings
• Must be available on Fridays to complete studio operational week-end tasks
• Must work 4 MOD shifts a week and be available to work at least one weekend shift a week
• Available to attend continuing education with Head of Operations

Other Willingness Requirements

• Willing to work in an environment with bright lights and loud music
• Willing to stand and/or sit for long periods of time
• Willing to move boxes weighing up to 30 lbs (13.6 kg)
• Willing to work as part of a team and also complete some work independently

Job Assets (i.e., nice to have; not required)

• Education: High school diploma, GED, or equivalent
• Knowledge and experience with Mariana Tek

Beyond The Paycheck (Benefits & Perks)

At GritCycle, we care for and invest in the whole person – body, mind, spirit. Our benefits are designed to support you in achieving your goals and focus on the things you love. In addition to competitive base pay we offer:

• Complimentary GritCycle memberships 
• Discounted class packages 
• GritCycle gear for your employee uniform 
• Discounts on retail (excluding certain items determined by GritCycle) 
• Personal and professional development programs
• Healthcare
• 401K
• Compensation for gas and cellular data

*Note: availability of these benefits and perks may be subject to your employment type and may have certain eligibility requirements. GritCycle reserves the right to alter these benefits and perks in whole or in part at any time without advance notice.