We're looking for you to join us! Manager on Duty Flex - Long Beach 2nd & PCH Long Beach, CA · Part time

The Manager on Duty Flex (MOD) is responsible for being the acting Manager when the Studio Manager and/or The Operations Manager is not present. They will work directly with all team members to ensure that high-quality customer service is always exemplified. MODs will be responsible for the overall experience of clients during their shifts. This includes checking in clients, completing all purchases/transactions, and problem-solving client and studio needs. The MOD can work Team Member shifts (Client Support and Facilities) in conjunction with MOD shifts. The MOD will receive an additional $1 per hour when scheduled to be a MOD. MOD shifts will be assigned based on studio availability and needs.

Description

Who we are:


GritCycle is more than your average cycling studio. We deliver an intense cardio

workout in a supportive and inclusive community, focused on creating increased joy and

determination. We strive to create an environment that increases individual

perseverance with powerful motivation. This serves as a driving force in achieving

long-term fitness goals and overcoming life’s obstacles.


GritCycle’s Core Values:


Teamwork

We work to promote a community that celebrates the success of others in pursuit of a

unified goal. We are thankful for the goals we have achieved, and the ones not yet

conquered.


Integrity

Integrity is defined as “being whole and undivided”. We demonstrate sound moral and

ethical principles. Our words and actions are trustworthy, and our communication is

honest and transparent.

“Integrity is the essence of everything successful. -R. Buckminister Fuller


Passion

Live life centered around enthusiasm, passion, and love. It is in those moments we feel

most intensely alive. Live with passion; as the French call it “joie de vivre”, which means

joy or love of life.


Diversity

A culture where everyone is able to be their best authentic self, experiencing the joy of

each day. We embrace an inclusive environment where everyone feels safe and

welcome, resulting in a diversity of thought, ideas, and perspectives.


Job Summary:

The Manager on Duty Flex (MOD) is responsible for being the acting Manager when the

Studio Manager and/or the Operations Manager is not present. They will work directly

with all team members to ensure that high-quality customer service is always

exemplified. MODs will be responsible for the overall experience of clients during their

shifts. This includes checking in clients, completing all purchases/transactions, and

problem-solving client and studio needs. The MOD can work Team Member shifts

(Client Support and Facilities) in conjunction with MOD shifts. The MOD will receive an

additional pay when scheduled to be a MOD. MOD shifts will be assigned based on

studio availability and needs. The Manager on Duty reports to the Operations Manager

or the Studio Manager/Senior Studio Manager.


Key Responsibilities of the Job


MOD Shift Tasks

  • Accurately processes all retail, rental, credit/membership purchases
  • Checks in all clients reserved in class and assists clients that need help booking

classes

  • Responds to all voicemail and email inquiries according to studio protocols within their

shift to the best of their abilities. Any items that remain will be communicated in the shift

change (AM shift communicates to PM shift. PM shift communicates to DMS)

  • Ensures all Team Members and Instructors are on task. (Included but not limited to:

timeliness, completing checklists, cleaning protocol, customer service expectations, etc)

  • Properly stocks all studio amenities
  • Oversees studio cleanliness during shift
  • Provides coaching and feedback to Team Members and Instructors
  • Complete MOD Mid Shift Checklist (Not for Ops & Facilities)
  • Communicates all necessary outstanding projects and updates to all team members who

function in a MOD role

  • Complete the DMS email and send it to the studio email and/or Studio


Manager/Operations Manager


Working with Others

  • Contribute to a respectful and inclusive team environment to ensure a supportive and

engaging experience for all team member and clients

  • Establish supportive and productive relationships with managers and team members
  • Contribute to creating a fun environment and helping team members see how the work

supports the success of the studios and GritCycle overall

  • Works productively with and supports others to achieve goals; seeks partnerships and

diverse perspectives

  • Oversees Team Member performance and communicates any issues to Studio Manager

and/or Operations Manager via separate email (Not in DMS)


Operations

  • Perform work in accordance with company standards, policies, procedures, and laws or

regulations

  • Use Mariana Tek to support studio operations
  • Ensure that Loss Prevention Practices are being implemented within the studio
  • Is careful about detail and thorough in completing work tasks
  • Answers all client questions via in person, phone or email


Standards

  • Perform work in accordance with company standards, policies, procedures, and laws or

regulations

  • Accepts responsibility/accountability for actions; is dependable
  • Behaves in an honest, fair, and ethical manner
  • Is enthusiastic about one’s own work; looks for ways to make work fun and engaging
  • Contribute to creating a fun environment and helping team members see how the work

supports the success of the studios and GritCycle overall


Eligibility

  • Must be legally authorized to work in the United States
  • Must be able to attest to employment authorization
  • Must be 18 years of age or older
  • Must have employment eligibility and identity documents
  • Must have the ability to travel to studios and headquarters with own transportation

methods


Availability

  • Must be available to work at least 3 shifts per week, with one day of availability on the

weekend

  • Willing to work a flexible schedule including evenings or late nights, weekends, and holidays
  • Must have the ability to attend one staff meeting per quarter
  • Must have the ability to attend one MOD meeting per month


Other Willingness Requirements

  • Willing to work in an environment with bright lights and loud music
  • Willing to stand and/or sit for long periods of time
  • Willing to move boxes weighing up to 30 lbs (13.6 kg)
  • Willing to work as part of a team and complete some work independently


Job Assets (i.e., nice to have; not required)

  • Education: High school diploma, GED, or equivalent
  • Knowledge and experience with Mariana Tek


Beyond The Paycheck (Benefits & Perks)


At GritCycle, we care for and invest in the whole person – body, mind, spirit. Our

benefits are designed to support you in achieving your goals and focus on the things

you love. In addition to competitive base pay we offer:

  • Complimentary GritCycle memberships
  • Discounted class packages
  • GritCycle gear for your employee uniform
  • Discounts on retail (excluding certain items determined by GritCycle)
  • Personal and professional development programs
  • Healthcare
  • 401K
  • Compensation for gas and cellular data

*Note: availability of these benefits and perks may be subject to your employment type

and may have certain eligibility requirements. GritCycle reserves the right to alter these

benefits and perks in whole or in part at any time without advance notice

Salary

$16 - $16 per hour