Way Cool Plumbing & Air CUSTOMER SERVICE REPRESENTATIVE Phoenix, AZ · Full time Company website

Apply for CUSTOMER SERVICE REPRESENTATIVE

We provide the most comprehensive heating and cooling services for Maricopa County. We ensure that any service we provide is delivered with the utmost care, competence and attention to detail. Your complete comfort is our number one priority at every maintenance appointment, air conditioning repair or new system installation. We are fully committed to adhering to the highest standards within the heating and cooling industry. When you choose Way Cool Plumbing & Air, you hire a company built on integrity, service and quality. As a family owned and operated business, we offer a personal touch and customized approach to each client’s expectations. Every client has different heating and cooling needs, so we offer an array of budget friendly solutions to meet their individual comfort, safety and efficiency requirements. Our team of technicians participates in ongoing continuing education to be well versed in the use of the newest technologically advanced systems hitting the marketplace. We are adept at installing energy efficient systems, performing diagnostic service, repairs and routine maintenance in both residential and commercial applications. Whether you need a heating repair or air conditioning service, we are the optimal choice for efficiency and quality guaranteed.

Job description:

Hiring Immediately! Bi-lingual is a plus!

HVAC / Plumbing Customer Service Representative

*Job pay based on experience and performance

Job Overview:

We are seeking a highly motivated and customer-focused individual to join our team as a HVAC & Plumbing Customer Service Representative. As a CSR, you will be responsible for providing exceptional service to our customers and ensuring their needs are met via inbound and outbound calls.

Requirements:

-Must have service titan experience (Phones pro is a Plus)

-HVAC/Plumbing call center experience

Responsibilities:

- Communicate with customers via phone, email, and chat to address inquiries and resolve issues

- Recommend products and services to customers based on their needs, preferences, and current promotions

- Provide accurate and timely information to customers regarding product features, pricing, and promotions

- Assist customers with various service requests in HVAC & Plumbing

- Perform data entry tasks to update customer information in the system

- Analyze customer feedback and provide suggestions for improvement

- Conduct outbound calling campaigns to follow up with customers and gather feedback

- Handle escalated customer complaints in a professional and efficient manner

Skills:

- Excellent communication skills

- Strong ability to upsell products and services

- Proficient in data entry and computer systems

- Ability to analyze customer needs and provide appropriate solutions

- Previous experience in sales or customer service is a plus

-Positive & energetic attitude a must!

Join our team of dedicated professionals who are passionate about delivering outstanding customer service. Apply now to become a HVAC & Plumbing Customer Service Representative!

Job Type: Full-time

Benefits:

• Health insurance
• Paid time off

Experience:

• ServiceTitan: 2 years (Required)
• HVAC or Plumbing Industry: 1 year (Required)

Ability to Commute:

• Phoenix, AZ 85023 (Required)

Work Location: In person