Wave Welcome Director of Operations Clinton, MD · Full time

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## This is not a Remote Position ##

About Wave Welcome:

Wave Welcome is a one-stop technology provider based in National Harbor, MD who partners with organizations to deliver digital transformation, IT modernization, cyber risk compliance, and strategic planning services for realizing increased efficiency through the practical application of data analytics, technology, automation, process improvement and people-centric solutions. These transformational strategies and solutions are based on successful engagements in multiple industry sectors and are designed to help organizations streamline, evolve, thrive, and achieve their enterprise level goals and objectives.

Wave Welcome is a Maryland Department of Transportation (MDOT) certified Minority Business Enterprise (MBE), Capital Region Minority Supplier Development Council MBE, Prince George’s County (MD) MBE and County-Based Small Business, Maryland Small Business Reserve, Pennsylvania MBE, WSSC SLBE, and Federal Small Disadvantaged Business.

Job Description

We are seeking a dynamic, experienced, reliable, and organized Director of Operations to join our rapidly growing team for the management of daily logistics and activities. The ideal candidate, who possesses a passion for ensuring repeatable processes and methodologies are in place, while relying upon strong communication skills. In addition, the ideal candidate will contribute to delivery capacity by leading our team on strategic initiatives that include supporting human resources, organizing company events, and arranging employee training sessions. The Director of Operations will be responsible for the following duties:

Responsibilities

·       Providing strategic input into the launch, maintenance, and enhancement of our new platform, PerVista, which leverages AI to analyze video streams in real-time, and detect firearms.

·       Overseeing day-to-day company operations ensuring the efficiency of business operations and aligning these with the company’s strategic goals.

·       Implementing effective operational policies and processes in the organization to maintain high productivity.

·       Assisting in the development, implementation, and governance of strategic plans to enhance profitability and efficiency.

·       Managing relationships with key operations vendors and strategic partners.

·       Tracking operational metrics and KPIs to understand the company’s operational performance and adjusting as necessary to improve results.

·       Collaborating with HR to create workforce plans and forecasts.

·       Identifying potential risks and safeguarding Wave Welcome’s corporate assets.

·       Ensuring the company’s operational activities remain compliant with legal regulations and best practices.

·       Coordinating with cross-functional teams to ensure overall business process efficiency.

·       Facilitating cross-channel feedback from customers and employees to management.

·       Working with team leaders and managers to learn departmental needs and goals.

·       Ensuring that all activities conform to local, federal, industry and company standards.

·       Observing, reviewing, and analyzing processes to identify inefficiencies and areas where improvements could be made.

·       Identifying and resolving any gaps in communications or company documentation.

Qualifications:

·       Bachelor’s degree in business administration, or related field. Commensurate work experience in lieu of education will be considered.

·       A minimum of 5 years' experience in operations management, preferably within the IT, Consulting, Public Safety, or Cybersecurity industries.

·       Proven track record of managing complex operational processes.

·       Strong understanding of project management principles.

·       Familiarity with industry standard IT and Cybersecurity protocols.

·       Excellent interpersonal and leadership skills.

·       Ability to thrive in a fast-paced environment and handle pressure while managing multiple tasks.

·       Proficiency in using business software including project management tools, ERP, and CRM.

·       Experience leading and managing projects and rolling out processes across organizations.

·       Excellent working knowledge of computer systems, and office technologies.

·       Strong critical thinking and decision-making skills.

·       Excellent project management skills and strong ability to set priorities with minimal guidance.

·       Firm grasp on IT, finance, public safety, and operations best practices.

·       Strong communication skills.



Preference(s):

•       Broad understanding of technology, cybersecurity, and related disciplines.

How to Apply:

Interested candidates are invited to send a resume and cover letter to [email protected] with the subject line “Director of Operations – [Your Name].”

Please note:

Wave Welcome is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. However, only shortlisted candidates will be contacted for this role.

Additional Information

All your information will be kept confidential according to EEO guidelines.