Waste Solutions of Iowa LLC Dispatch & Operations Coordinator Des Moines, IA · Full time Company website

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Waste Solutions of Iowa provides waste solutions and human dignity to the Des Moines Metro area and to areas in greater Iowa. What makes Waste Solutions of Iowa stand out is that WSI prides itself on our people and our proven process. Our professionalism is unmatched, and our tech-first approach makes us a leader in the industry. We take ownership, hold ourselves accountable, and do what we say we will do - every time.

·      Daily Dispatch Coordination – Coordinate portable sanitation orders and dispatch work to service technicians as they begin their day.

·      Driver Communication – Communicate with technicians throughout the day regarding route updates, service issues, customer needs, and schedule changes.

·      Route Auditing – Perform audit checks of driver routes throughout the day to help ensure work is completed accurately and efficiently.

·      Order Management – Handle incoming customer orders, service requests, and changes in orders.

·      Customer Communication – Answer inbound customer calls, assist with questions, and help resolve service-related issues professionally.

·      Sales Support – Work with our sales team on new orders, customer issues, service changes, and account updates.

·      Operations Coordination – Work with the Driver Supervisor on technician availability, route capacity, truck changes, and daily service needs.

·      Work Order Review – Review and approve completed work orders for billing and posting.

·      Weight Ticket Auditing – Audit weight tickets and ensure records are accurate and complete.

·      Route Optimization – Assist with route optimization, efficiency tracking, and identifying opportunities to improve daily operations.

·      Problem Solving – Help manage daily operational issues as they arise and keep appropriate personnel informed.