Wandering Wizard LLC Retail Sales Associate North Hills, CA · Eastvale, CA · Part time

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Live Action Role Play (LARP) can feel overwhelming. The Wandering Wizard Trading Company (a.k.a. Wandering Wizard LLC) was created to help new and veteran players alike find all the resources they need to reduce stress and jump right into the game.

GENERAL JOB DESCRIPTION

Our pop-up shop is seeking a part-time Retail Sales Associate.

As our local LARP Twin Mask (twinmask.com) grows in popularity, the demand for high-quality LARP equipment for the players has grown, and we find ourselves in need of some extra hands to keep the wheels turning.

This dynamic part-time position will support the leadership team in creating an immersive and informative shopping experience at these local events.

MAJOR DUTIES AND RESPONSIBILITIES

Store Operations:

• POS register and cash handling duties include ensuring that all transactions are complete and accurate, accepting and processing orders, and resolving returns issues.
• Follow, teach, and exhibit all safety and compliance protocols.

Immersive Experience:

• Create and portray event-specific characters as approved by the leadership team, including provision of appropriate wardrobe and following rules of any LARP games at which the shop is present.
• Maintain store appearance to ensure that it is neat, orderly, and well-stocked to meet the company’s visual merchandising standards and event policies.

Customer Service:

• Welcome customers into the store.
• Consistently demonstrate a positive and seamless guest experience.
• Assist customers with merchandise purchases by locating items customers may wish to purchase, suggesting items of interest, and retrieving merchandise from inventory when needed.

Brand Representation:

• Must remain in good standing with event leadership teams and abide by all event policies as well as local, state, and federal regulations.
• Stay knowledgeable about our range of products.
• Promote special sales, offers, and awareness of store loyalty programs.
• Collaborate with the team to follow company values.
• Follow and impart store-set priorities and brand standards.

MINOR DUTIES AND RESPONSIBILITIES

Store Operations:

• Maintain connectivity and charge of POS and other electronic equipment.
• Ensure all products are properly labeled with name and price.

Customer Experience:

• Coach customers in the care and maintenance of company products.
• Responsible for cascading customer feedback to correct channels of communication.
• Attain delegated event sales goals.

Loss Prevention:

• Monitor public areas for potential threats.
• Identify potential thieves or vandals among staff or patrons.
• Follow and confront suspected shoplifters.
• Review inventory and stock and investigate suspected pilferage by employees.
• Document theft and other security violations.

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Duties, responsibilities, and activities may change or new ones may be assigned at any time with or without notice.

QUALIFICATIONS FOR THE JOB

Education:

High School Diploma or GED

Experience:

• Minimum 6 months experience working at a retail store preferred
• Minimum 6 months experience with cash handling and customer service preferred
• Minimum 6 months Live-Action Role Play experience preferred
• Twin Mask experience preferred

KEY COMPETENCIES

• Basic math and money handling skills
• Excellent sales, customer service, and communication skills
• Strong attention to detail
• Working knowledge of POS payment systems
• Product and brand knowledge
• Professional and friendly demeanor
• Independent self-starter
• Ability to work effectively in a team environment
• Availability for night and weekend events
• Tech literacy
• Adaptability to a changing work environment

PHYSICAL REQUIREMENTS

• Ability to perform constant physical activity, including standing, walking, reaching, and grasping
• Ability to bend and kneel to obtain products for customers and to maintain the visual appearance of the store
• Ability to lift 10 lbs. consistently and 50 lbs. occasionally
• Ability to communicate face-to-face with or without reasonable accommodation
• Ability to work outdoors on location in changing weather conditions with or without reasonable accommodation
• Ability to traverse uneven ground during the course of regular duties with or without reasonable accommodation

Wandering Wizard LLC attempts to reasonably accommodate applicants and employees in accordance with the requirements of disability discrimination laws. It also invites individuals with disabilities to participate in a good faith, interactive process to identify reasonable accommodations that can be made without imposing an undue hardship.