We are a growing psychiatric practice specializing in ketamine and Spravato® (esketamine) treatment for mood disorders. Our team is dedicated to providing compassionate, evidence-based care in a supportive, patient-centered environment. We are seeking a motivated, organized, and empathetic individual to join our clinic as a Patient Services & Billing Coordinator.

Key Responsibilities

Front Desk & Scheduling

• Greet patients and create a welcoming, professional environment
• Check patients in/out and manage daily patient flow
• Verify and update patient demographic and insurance information at each visit
• Manage scheduling for psychiatric visits, ketamine/Spravato sessions, and follow-ups
• Monitor cancellations, waitlists, and appointment optimization
• Respond to phone calls, text messages, voicemails, and patient messages.
• Maintain a welcoming, confidential, and HIPAA-compliant front office environment

Billing & Administrative Support 

• Verify insurance eligibility, behavioral health benefits, and prior authorization requirements before each appointment
• Collect copays and outstanding balances; assist patients in understanding their balances
• Assist with prior authorization paperwork and benefit investigations 
• Submit clean claims to commercial insurers, Medicare and more.
• Monitor claim status; follow up on denials, rejections, and underpayments in a timely manner
• Submit, track and follow-up on claims
• Maintain accurate patient records and documentation
• Track non-medical inventory levels; supply purchasing

Qualifications

• Strong communication skills—professional, warm, and patient-focused
• Attention to detail and commitment to accuracy in financial transactions and recordkeeping
• Working knowledge of insurance verification, prior authorization, and claims submission processes
• Experienced with Google Business Suite (Docs, Sheets, Drive)
• Familiarity with EHR (Charm, Osmind etc), telehealth platforms, and scheduling systems
• Prior experience in a medical office or behavioral health setting preferred
• Experience with Spravato or ketamine clinics is a bonus

Compensation & Benefits

• Full-time, weekday schedule. 9-5
• $23-$30 hourly rate, based on experience
• Health insurance
• Paid time off (PTO) and paid holidays

Why Join Our Team?

• Supportive, mission-driven environment
• Opportunities to grow as the clinic expands
• Meaningful work helping patients navigate evidence-based treatments for depression and anxiety
• Small, collaborative team with a focus on quality care