Vivo Wellness
Front Desk Attendant *EVENING (3PM-8:15PM)
Livonia, MI
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Part time
Vivo Wellness exists for those seeking to cleanse, reset and rejuvenate. We offer services with a holistic approach to those on a journey to optimal health and well-being. We are seeking a reliable, organized, and confident Front Desk Attendant / Receptionist who will serve as the first and last point of contact for our clients. This role is essential in supporting the day-to-day operations of the spa and creating a seamless, professional, and nurturing experience for every guest.
About Vivo Wellness
At Vivo Wellness, we focus on the holistic approach to healing and self care in services and products. We incorporate education, personal connection and a therapeutic approach in a spa atmosphere. It is our joy and purpose to continue to serve our community in ways that promote balance, health and wholeness.
Description
🛎 Key Responsibilities
- Greet and check in guests with warmth, professionalism, and discretion
- Manage scheduling, appointment confirmations, and changes using our software (Boulevard)
- Answer phones, return voicemails, and handle email inquiries in a timely, courteous manner
- Learn and confidently deliver front desk scripts for services and product recommendations
- Support colon hydrotherapists and other service providers by preparing treatment rooms, restocking supplies, and managing flow
- Handle guest check-out, rebooking, and retail sales with attention to detail
- Maintain a clean, calming, and organized reception and lobby space
- Promote services, packages, and wellness products to help guests meet their health and beauty goals
- Follow spa procedures for opening, closing, and front desk operations
✅ Qualifications & Skills
- Previous front desk, customer service, or receptionist experience required (spa, salon, or wellness setting preferred)
- Strong verbal communication and phone etiquette
- Confidence in upselling services and retail with a guest-first approach
- Ability to multitask while maintaining a calm and welcoming demeanor
- Comfortable using spa/salon scheduling and POS software
- Quick learner with excellent memory for scripts, policies, and procedures
- Professional appearance and attitude
- Availability on Saturdays
Salary
$15 - $18 per hour