Vivo Wellness
Front Desk Attendant *DAY (8:15AM-3:15PM)
Livonia, MI
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Part time
Vivo Wellness exists for those seeking to cleanse, reset and rejuvenate. We offer services with a holistic approach to those on a journey to optimal health and well-being. We are seeking a reliable, organized, and confident Front Desk Attendant / Receptionist who will serve as the first and last point of contact for our clients. This role is essential in supporting the day-to-day operations of the spa and creating a seamless, professional, and nurturing experience for every guest.
Description
🛎 Key Responsibilities
- Greet and check in guests with warmth, professionalism, and discretion
- Manage scheduling, appointment confirmations, and changes using our software (Boulevard)
- Answer phones, return voicemails, and handle email inquiries in a timely, courteous manner
- Learn and confidently deliver front desk scripts for services and product recommendations
- Support colon hydrotherapists and other service providers by preparing treatment rooms, restocking supplies, and managing flow
- Handle guest check-out, rebooking, and retail sales with attention to detail
- Maintain a clean, calming, and organized reception and lobby space
- Promote services, packages, and wellness products to help guests meet their health and beauty goals
- Follow spa procedures for opening, closing, and front desk operations
✅ Qualifications & Skills
- Previous front desk, customer service, or receptionist experience required (spa, salon, or wellness setting preferred)
- Strong verbal communication and phone etiquette
- Confidence in upselling services and retail with a guest-first approach
- Ability to multitask while maintaining a calm and welcoming demeanor
- Comfortable using spa/salon scheduling and POS software
- Quick learner with excellent memory for scripts, policies, and procedures
- Professional appearance and attitude
- Availability on Saturdays
Salary
$15 - $18 per hour