Viva Benefits Part-Time (Contractor) Community Success Manager (Indianapolis, IN) Indianapolis, IN · Contractor Company website

Apply for Part-Time (Contractor) Community Success Manager (Indianapolis, IN)

Viva is a network of affordable housing that offers families a set of benefits, including access to health, education, and financial resources. As one example, Viva offers families access to FREE cash - worth more than $5,000 - to help accelerate the transition to homeownership. We are creating equity for all through housing.

Viva is a network of affordable housing that offers families a set of benefits, including renting at affordable rates, while earning cash back from rent, which they can use to save, invest, and pursue their personal goals. We are creating equity for all through housing.

The Community Success Manager (CSM) will be a personal (in-person, on the ground) point of contact for 200+ families across multiple apartment communities helping connect families to benefits. These benefits include the Viva “financial wellness” package, but also access to healthcare through telehealth, free tutoring from Learn To Be (non-profit), and other benefits that may arise.

Together with our partners we provide a ‘continuum of care’.

Status: 

• Opening: 1 part-time contractor role available
• Can start immediately
• Start date is negotiable
• Reports To: Director of Community Success (Etna) or Designee
• Part-Time Contractor
• Minimum 10 hours per week
• Maximum 20 hours per week
• Travel to our apartment communities in the Indianapolis metropolitan area, including Muncie and Shelbyville, IN is required
• Additional travel to other apartment communities may be required as we expand. 
• Travel mileage to and from partner communities will be reimbursed.
• You will establish a relationship with property management and be welcomed into the community, including via email / text announcement to the residents.
• You will be able to complete your work during times when management is on site to provide support, and during daylight hours.
• Flexible Schedule
• You will have clear goals but can collaborate with your Viva manager and property managers to flexibly schedule the days / times that you accomplish work
• Note: You will want to make yourselves available to residents including at the times they are available, so some evenings and weekends are ideal

Compensation:

• Pay range is commensurate with experience: $20 - $35 / hr.
• Will revisit and renegotiate as appropriate no later than 180 days after start

Roles and Responsibilities:

• Onboard with Viva
• Learn Viva's mission, values, and approach to serving resident families.
• Meet key members of the Viva team, including your manager, Product team, and company leadership.
• Participate in weekly virtual all-hands meetings and team meetings.
• Become proficient with the Viva Benefits app and the resident benefits available through the platform, including healthcare, financial wellness, education, and other community resources.
• Participate in onboarding activities, including user interviews, product feedback sessions, and ongoing training.
• Build Strong Community Partnerships
• Develop trusted, collaborative relationships with property management and maintenance staff at each partner community.
• Serve as an extension of both the property management team and Viva Benefits by maintaining a professional, approachable, and reliable presence.
• Support partner goals while advancing Viva's mission to improve resident well-being and engagement.
• Engage residents in person
• Conduct regular door-to-door outreach to introduce residents to Viva Benefits and educate them about available resources.
• Build authentic relationships by listening to residents' goals, understanding their needs, and connecting them with relevant benefits and services.
• Educate residents in a consultative, resident-first manner—never through high-pressure sales tactics.
• Encourage and support residents as they complete onboarding and begin accessing available benefits.
• Assist with planning and participating in resident meetings, community events, and other engagement opportunities that complement ongoing resident outreach.
• Follow up with residents remotely
• You will have a work phone number (Google Voice) that you can use to text and connect with residents with whom you have engaged and formed a relationship
• However, other members of the team will be focused on remote engagement, so your texts / calls should be in service of (a) actively helping residents you connected with access benefits they have expressed interest in, or (b) coordinating time to connect in person
• Track resident engagement
• You will access a shared team tracker that monitors which residents have (1) expressed interest in a benefit, including Viva, and which residents have (2) actually accessed that benefit successfully
• Our goal will be to simply move all residents to (1) where there is a legitimate need or interest, and then move all residents to (2) once they express an interest
• Collaborate and Continuously Improve
• Bring curiosity, creativity, and a continuous improvement mindset to your work, helping Viva better serve residents and housing partners.

Qualifications:

• An intellectually curious generalist or ‘T-shaped’ professional
• Aspiration to learn about early-stage startups
• Motivated to help people: e.g. Viva is focused on creating equity for all through housing
• Social Workers and Public Health professionals encouraged
• Familiarity with the Social Determinants of Health (SDOH) framework encouraged
• Former law enforcement or armed services experience welcomed and valued
• 2+ Years Experience preferred:
• Helping deliver benefits (eg: health, education, financial inclusion) directly to diverse families in an urban context