Visits Clinical Product & Quality Pharmacist Remote · Part time Company website

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Visits is a cloud-based software that supports pharmacy clinical services, including scheduling appointments, patient intake, clinical decision support, prescribing, documentation, provider notification, and medical billing.

Position Summary

The Clinical Product & Quality Pharmacist helps shape the future of pharmacy practice through healthcare technology. We are seeking a licensed pharmacist to join our product team, translating clinical expertise into intuitive, accurate, and reliable software that supports pharmacists in delivering patient care.

This specialist role translates clinical guidelines, pharmacy practice standards, and regulatory requirements into software functionality, as well as tests and validates clinical workflows, decision logic, and product accuracy before release.

In collaboration with our Policy & Implementation Coordinator, Product Manager, Product Designer, and Head of Engineering, this role defines and validates clinical requirements, clarifies pharmacy workflows, and conducts testing to verify clinical accuracy and implementation of approved requirements. The specialist may also consult pharmacist subject-matter experts to obtain additional clinical insight and validate specialized clinical requirements.

Estimated Time Commitment: 10 hours per week

Primary Responsibilities

Clinical Research & Requirements

• Research clinical practice guidelines, drug information, evidence-based recommendations, pharmacy protocols, and relevant clinical standards.
• Translate clinical requirements into structured workflows, functional specifications, decision criteria, clinical rules, and acceptance criteria.
• Verify clinical interpretations against authoritative sources and maintain appropriate citations and supporting documentation.
• Consult pharmacist subject-matter experts, as needed, to obtain additional clinical insight, validate interpretations, and clarify specialized pharmacy practice requirements.
• Identify ambiguous clinical requirements, conflicting guidance, and potential patient safety concerns, escalating issues to appropriate stakeholders.
• Maintain traceable documentation of clinical decisions, source references, and changes to clinical requirements.

Product & Cross-Functional Collaboration

• Coordinate with the Policy & Implementation Coordinator to understand applicable regulatory and policy requirements and incorporate approved requirements into clinical workflows and product specifications.
• Collaborate with the Product Manager to clarify clinical requirements, prioritize clinical needs, and incorporate them into product planning and development tickets.
• Partner with the Product Designer to validate pharmacy workflows, clinical terminology, information presentation, and user interactions.
• Work with the Head of Engineering to clarify clinical logic, resolve implementation questions, and ensure developed functionality aligns with approved clinical specifications.
• Communicate clinical requirements, decisions, and testing findings clearly to technical and non-technical stakeholders.
• Identify unresolved clinical questions and dependencies that could affect product functionality or quality and coordinate their resolution with appropriate stakeholders.

Manual Testing for Clinical and Regulatory Quality Assurance

• Conduct manual testing to verify product functionality against approved clinical requirements, regulatory specifications, and documented acceptance criteria.
• Develop and execute test scenarios covering clinical workflows, clinical decision logic, pharmacy practice requirements, and applicable jurisdiction-specific functionality.
• Verify that forms, calculations, decision criteria, workflow logic, and other clinical functionality behave as documented.
• Test positive, negative, boundary, and exception scenarios to identify inaccurate clinical outputs, workflow defects, and inconsistencies with approved regulatory requirements.
• Document test cases, results, discrepancies, supporting evidence, and defects so engineering can reproduce and resolve issues.
• Collaborate with the Product Manager and Head of Engineering to prioritize defects, verify corrections, and perform regression testing of affected functionality.
• Coordinate with the Policy & Implementation Coordinator when testing requires clarification of regulatory or policy specifications.
• Escalate potential patient safety concerns and unresolved clinical or regulatory discrepancies promptly.

Clinical Quality & Continuous Improvement

• Maintain practical processes for clinical source verification, requirements review, manual testing, and version control.
• Review customer feedback, reported issues, and product changes for potential clinical implications.
• Recommend improvements to clinical workflows and product functionality based on pharmacy practice, user needs, testing results, and evolving clinical guidance.
• Maintain essential clinical reference materials and communicate high-priority updates.

Success in this Role

Clinical Accuracy: Product functionality and clinical information align with approved clinical requirements and authoritative sources.

Requirements Quality: Clinical workflows, decision logic, and functional requirements are structured, traceable, and actionable for product design and engineering.

Manual QA & Test Coverage: Clinical test scenarios are documented and executed, with clinical and regulatory discrepancies tracked through resolution and verification.

Clinical Collaboration: Specialized clinical questions are appropriately validated through consultation with pharmacist subject-matter experts when additional expertise is needed.

Cross-Functional Coordination: Clinical requirements are clearly communicated and appropriately coordinated with product, design, engineering, and policy stakeholders.

Defect Resolution: Clinical inaccuracies and inconsistencies with approved regulatory requirements are identified, documented, and retested following corrections.

Required Qualifications

• Licensed pharmacist (PharmD) with current or prior experience in pharmacy practice.
• Demonstrated knowledge of clinical practice guidelines, evidence-based recommendations, pharmacy workflows, practice and patient safety standards, pharmacy federal and state regulations, and practice-related policies.
• Experience translating clinical requirements into clear, structured documentation or operational workflows.
• Strong analytical skills and attention to detail when evaluating clinical accuracy and workflow logic.
• Ability to communicate complex clinical concepts clearly to technical and non-technical stakeholders.
• Strong written communication, organization, and documentation skills.
• Ability to work independently, prioritize high-impact activities, and collaborate effectively within a small, fully remote, cross-functional team.

Preferred Qualifications

• Familiarity with billing and reimbursement opportunities and pathways for pharmacist-provided or pharmacy-based care.
• Experience supporting the development, implementation, or quality assurance of healthcare software or health SaaS products.
• Experience translating clinical requirements into functional specifications, decision logic, acceptance criteria, or software testing scenarios.
• Experience conducting manual testing, quality assurance, or systematic validation of clinical processes or software functionality.
• Familiarity with software development processes, including product requirements, development tickets, and release validation.
• Experience researching authoritative clinical sources and maintaining clinical documentation with appropriate references.
• Familiarity with healthcare technology, including relevant clinical, safety, privacy, and security considerations.
• Experience consulting pharmacist subject-matter experts or collaborating with multidisciplinary clinical and technical teams.
• Experience working with product managers, UX designers, software engineers, or other cross-functional stakeholders in a software development environment.

Schedule

• Part-time role with flexible hours. Prefer availability Mon-Fri.
• Fully remote

Employment Requirements

• Limited to candidates residing in California, Illinois, Iowa, Maryland, Massachusetts, and New York.
• This organization participates in the E-Verify program.