Veterans Career Group START NOW!!! Customer Services College Grove, TN · Full time

Looking for a strong customer service representative with great computer software, communication, data entry, and small but not limited sales experience. ,

Description

  • Maintain financial accounts by processing customer adjustments
  • Manage large amounts of incoming calls
  • Identify and assess customers' needs to achieve satisfaction
  • Build sustainable relationships of trust through open and interactive communication
  • Handle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts, and file documents
  • Follow communication procedures, guidelines, and policies
  • Resolve customer complaints via phone, email, mail, or social media
  • Assist with placement of orders, refunds, or exchanges
  • Take payment information and other pertinent information such as addresses and phone numbers
  • Answer questions about warranties or terms of sale
  • Work with customer service manager to ensure proper customer service is being delivered


Salary

$20 - $22 per hour