Urban Cowboy Denver Front of House Employee Denver, CO · Full time Company website

Apply for Front of House Employee

Arrive as strangers, leave as friends. The spirit of The Cowboy has always been about freedom. Have a few drinks, play some music, take a bath and fall in love. It is a special place, an oasis for travelers, dreamers and romantics. We believe in the magic of human connection and the transformative power of design. Denver, our newest location, has all the bells and whistles - Public House, Parlor Wine Bar, Private Dining & Event Space and Roberta’s Pizza. The Cowboy finally heads out West.

The Urban Cowboy Denver’s Public House is a local watering hole that is passionate about great cocktails, delicious food, and genuine hospitality. At Urban Cowboy Denver Public House, we aim to create a team of dedicated professionals who fully own their roles and the establishment's operations. We train every team member in all positions, fostering a supportive and inclusive environment where no task is too minor or too significant. This approach encourages camaraderie, continuous learning, and growth, leading to financial rewards for expanded expertise. Our innovative service model includes a service charge instead of a tip pool, paying employees a higher hourly wage based on their ability to perform multiple roles, ensuring fair and motivating compensation. 

RESPONSIBILITIES

Bartender

• Mix and serve drinks.
• Prep for bar service (cutting garnishes, cleaning, general bar setup)
• BOH Bar prep (batching, following prep recipes)
• Engage with customers, offer a friendly and memorable experience.
• Keep the bar area clean and stocked.
• Use POS system efficiently
• Be part of the heart and soul of our bar's atmosphere.

Barback

• Support bartenders by keeping the bar stocked and clean throughout the entire service.
• Assist with set-up and basic prep tasks to keep the bar running smoothly.
• Work in tandem with the food runner to keep bar, patio, and floor areas clear of dirty glassware and dishes.
• Be an essential part of the behind-the-scenes magic.
• A great starting point for those looking to grow in the hospitality industry.

Runner

• Provide friendly and excellent service to our guests, ensuring they have a memorable experience.
• Take orders, serve food and drinks, handle transactions, clear tables.
• Be knowledgeable about our menu and offer recommendations.
• Deliver a high level of hospitality and care to every guest.

ESSENTIAL FUNCTIONS

• Carry out all tasks with an attention to detail, cleanliness, and safety while maintaining an enjoyable and clean environment for guests and team.
• Ability to multitask (ie converse with guests while making drinks)
• Work efficiently and maintain a reasonable pace of service at all times.
• Engage with all guests in a timely, professional and friendly manner.
• Work to uphold and enforce all necessary legal statutes at all times.
• Serve safely and appropriately any alcohol by monitoring intake and communicating with staff and management when there are issues or needs.
• Fill in for absent staff as needed, assist with special events as needed.
• Adhere to grooming and appearance standards consistently.
• Ability to honor your schedule, show up on time and clock in and out, put in requests for time off with appropriate notice.
• Ability to fluently work the POS system, as well as responsibly and accurately handle cash payments.
• Must be able to follow written and verbal communication skills in English, as well as nonverbal communications in a fast paced environment.
• Ability to work independently and efficiently with attention to detail.
• Previous cocktail and bartending experience strongly preferred.

PHYSICAL DEMANDS

• Ability to handle physical workload, including bending, stooping, and lifting for up to 75% of your scheduled shift.
• Ability to stand for 100% of your scheduled shift.
• Ability to lift up to 50 lbs, maneuver in narrow hallways, up and down small stairways and behind the bar.

WORK ENVIRONMENT

• Physically strenuous, standing, lifting, kneeling, stooping, walking and stair climbing throughout the entire shift.
• Loud environment with low lighting in some areas and bright lights in others.
• No driving required.