REPORTS TO
Hotel Manager
SALARY + HOURS EXPECTATIONS
$22.00 - $26.00/hour + commission on events
20-30 hours weekly
Weekday, weekend, and occasional evening availability required
RESPONSIBILITIES
- Act as the primary point of contact for clients and vendors for all event-related inquiries.
- Coordinate event logistics, including space set-up, catering, A/V needs, décor, and staffing requirements.
- Liaise with hotel and bar teams to ensure smooth execution of events, including timelines, guest lists, and special requirements.
- Assist in the development and execution of marketing and promotional plans for events.
- Prepare event proposals, contracts, and invoices in line with company policies.
- Oversee on-site event operations to ensure client satisfaction and resolve any issues that arise in real time.
- Maintain and update event-related materials, such as floor plans, menus, and checklists.
- Conduct post-event follow-ups with clients for feedback and future bookings.
- Cover front desk shifts as needed, assisting with guest check-ins, inquiries, and phone calls to ensure smooth operations.
REQUIREMENTS
- Strong organizational skills and the ability to manage multiple projects simultaneously.
- Excellent communication and customer service skills to ensure client satisfaction at all stages of event planning.
- Ability to work independently, as well as part of a collaborative team, while maintaining attention to detail.
- Previous event planning or coordination experience, particularly in hospitality, preferred.
- Proficiency with event management software such as MEWS, Tripleseat, and Toast preferred.
- Ability to adapt in a fast-paced environment, addressing last-minute changes with professionalism.
- Knowledge of hotel or bar operations is a plus but not required.
ESSENTIAL FUNCTIONS
- Coordinate and manage the execution of multiple events simultaneously, ensuring client expectations are met and exceeded.
- Ability to multitask, staying focused on event details while remaining adaptable to challenges.
- Work efficiently with the hotel, bar, and kitchen teams to ensure flawless execution of events.
- Adhere to event timelines, client requests, and brand standards, while maintaining a friendly and professional demeanor.
- Support front desk operations as needed, ensuring smooth guest check-ins and addressing guest needs during high-traffic periods.
PHYSICAL DEMANDS
- Ability to handle physical workload, including lifting, standing, and moving equipment for event setup and teardown.
- Standing for long periods, moving through tight spaces, and occasional heavy lifting (up to 50 lbs).
WORK ENVIRONMENT
- Dynamic, fast-paced environment, involving regular interaction with guests, clients, and vendors.
- Event space requires movement between rooms and floors, sometimes in low lighting or loud environments.
- No driving required, though some on-site errands may be part of the role.
Why work with us...
Urban Cowboy Hotels is recognized as one of the leading design hotels in the world, with locations in Brooklyn, Nashville, The Catskills, and Denver. As part of our team, we look to hire and grow individuals who are committed to creating and leading a great guest experience, across properties, understanding the potential for expansion and growth throughout the brand.
- Brand discounts
- Discounted stays at all affiliated properties, including: Urban Cowboy Lodge, Urban Cowboy Nashville, Urban Cowboy Denver, and The Dive Motel.
- Inclusive work environment where all are celebrated and all are welcome.
DISCLAIMER
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.