Upsolve, Inc. User Researcher Remote · Contractor

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About Upsolve:

Upsolve is a tech-driven nonprofit that combats intergenerational poverty by helping low-income Americans overcome debt and rebuild credit at scale. Upsolve was founded in Harvard Law School’s Access to Justice Lab in 2016. Since then, Upsolve has become the nation’s most visited nonprofit financial education site. Upsolve.org educates approximately 2.9 million people a year with over 2,000 articles on an array of debt and credit topics. Upsolve’s free bankruptcy filing tool has been used by 15,000 families to relieve $650 million in debt. Upsolve users are disproportionately Black and Brown with an average household income of $25,000. Upsolve is expanding beyond bankruptcy with Upsolve Assist, an AI-powered Financial Assistant for low-income Americans. Upsolve Assist helps you understand your best path out of debt and poor credit and, wherever possible, takes action for you. Upsolve's funders include the Bill & Melinda Gates Foundation, the Robin Hood Foundation, and the Legal Services Corporation.

Position Overview:

Upsolve is looking for a User Researcher to help us build an exceptional understanding of our users’ needs, behaviors, and preferences. As a vital part of our Product team, you will coordinate research initiatives that inform the development of our user-centered products. This role will involve planning, conducting, and understanding user research to ensure our products and services deliver optimal experiences.

This position is ideal for someone who is passionate about understanding user behavior and has significant experience with both qualitative and quantitative research methods. You will work collaboratively with cross-functional teams, including designers, engineers, user advocates, and Executives, to ensure our user research drives decision-making across the organization.

Location: Remote, United States

Employment Type: 

This is a 1099 contract position with a minimum commitment of 12 months. We expect near full-time availability.

Key Responsibilities:

• Conduct and manage user research studies, including user interviews, surveys, and usability testing, to gain insights into user needs and behaviors.
• Assess and synthesize quantitative and qualitative data to inform product development and decision-making.
• Collaborate with the Product team to integrate research findings into the design and development process.
• Continuously assess user feedback to improve and iterate on product features and overall user experience.
• Document and present research insights to stakeholders in a clear, actionable manner.

Essential Qualifications:

• Experience in user research with a strong understanding of both qualitative and quantitative methods.
• Excellent empathy and communication skills, with a passion for understanding user perspectives.
• Proven ability to advocate for users’ needs and translate research findings into actionable product insights.
• Effective collaboration skills with cross-functional teams.

Bonus Qualifications (but not required):

• Personal familiarity with the hurdles of managing significant debt or firsthand experience as an Upsolve user.
• Experience working with mission-centered organizations.

Compensation:

$53-58 hourly, commensurate with experience and qualifications

Why Join Us:

• Opportunity to work in a fast-paced, innovative, and mission-centered environment.
• Chance to make a significant impact on the lives of low-income families.
• Collaborative and inclusive company culture.
• Dedicated group of passionate team members.

How to Apply:

To express your interest in the position, please apply directly through this job application page, including your resume and a cover letter telling us why you think you would be a good fit for the role.

Upsolve’s Commitment to Diversity, Equity, and Inclusion:

Upsolve is an equal-opportunity employer. We are committed to building a diverse team that reflects the people we serve. Black, Indigenous, Latinos, and all people of color, as well as women and gender non-conforming candidates are especially invited to apply.