Upper Extremity ATX
Orthopedic Clinical Operations Specialist - Full Time
Austin, TX
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Full time
Company website
We're a busy orthopedic practice in Austin looking for a sharp, people-first Clinical Operations Specialist to join our team full-time. This hybrid role puts you at the center of patient care — you'll rotate between front desk coordination and clinical support, giving you variety every day and real growth in a specialty practice. We invest in our team and our tools: we run on Tebra and use an AI-assisted phone system so our staff can focus on patients, not busywork.
About Upper Extremity ATX
Upper Extremity ATX is an orthopedic practice in Austin specializing in conditions of the hand, wrist, elbow, and shoulder. We're a small, busy team that genuinely loves what we do — helping patients get back to the activities, work, and people that matter to them.
We run a tight ship but keep it human. You'll know your patients by name, work closely with our providers, and actually feel like part of the team — not just a number on a schedule. We use modern tools (Tebra, AI-assisted phone system) to cut down on busywork so everyone can focus on delivering great care.
If you want to grow in orthopedics, work with people who take their craft seriously, and be somewhere that feels like a real team — come talk to us.
Description
About the Role
You'll work closely with our providers and clinical team to keep the practice running smoothly — handling everything from patient check-in and insurance verification to rooming patients, taking vitals, assisting with procedures, and supporting post-visit follow-up. No two days are the same.
What You'll Do
- Welcome and check in patients; verify insurance and collect copays
- Room patients, document chief complaints, take vitals, and update medical history
- Assist providers during orthopedic exams and minor procedures
- Apply splints, assist with DME fitting, and support post-op care coordination
- Perform phlebotomy and process lab specimens as needed
- Schedule follow-ups, referrals, and imaging
- Work alongside our AI-assisted phone system to manage patient communication and escalate as needed
- Maintain a clean, organized clinical environment
What We're Looking For
- 1+ years of experience in a medical office or clinical setting
- Orthopedic experience strongly preferred
- CMA (AAMA), RMA (AMT), or equivalent clinical experience
- Comfortable moving fluidly between front desk and clinical duties
- Reliable, detail-oriented, and calm under pressure
- Bilingual (English/Spanish) a significant plus
- Phlebotomy experience a plus
- Tebra EHR experience a plus
Certifications — Please list any you hold in your application:
- CPR/BLS (required — must have or be willing to obtain before start)
- CMA (AAMA) or RMA (AMT)
- Orthopedic Technologist — NAOT (highly valued)
- Phlebotomy Certification (NHA, ASPT, or equivalent)
- Medical Billing/Coding (CPC or similar)
- Other relevant clinical certifications
What We Offer
- $20–$27/hr depending on experience and certifications
- Health, dental, and vision insurance
- PTO and paid holidays
- Supportive, tight-knit team in a well-established orthopedic practice
- A tech-forward environment where your time is respected
After initial application review, selected candidates will be invited to submit a short video introduction as the next step in the process.
Salary
$20 - $27 per hour