United Chemical Customer Service Representative Fillmore, CA · Full time Company website

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At United Chemical, we believe in challenging the status quo to make people happier—and that starts with putting our team first.

We bring this belief to life through a high-trust, collaborative culture built on four core values: Honesty, Integrity, Education, and Innovation. Every team member is empowered to ask questions, experiment with new ideas, and take ownership of their work (with a great sense of humor along the way).

Founded in 1971 in Ventura County, CA, we formulate and manufacture patented water chemistry and diagnostic solutions that set the standard for the pool and water care industry.

Why Join Us?
We invest in our people with competitive pay, semi-annual reviews, medical and dental insurance, an IRA retirement plan, paid time off, and hands-on career growth. Come build your career with us!

The Role

As a Customer Service Representative at United Chemical, you will be the first point of contact for our customers, addressing their needs and ensuring a positive experience. You will work collaboratively with various teams to resolve customer inquiries and contribute to the overall success of our customer service operations.

What You'll Do

- Respond to customer inquiries via phone, email, and chat in a professional and timely manner.

- Assist customers with product information, order status, and issue resolution.

- Maintain accurate records of customer interactions and transactions.

- Collaborate with internal teams to address customer concerns and improve service processes.

- Provide feedback on customer trends and issues to help enhance our products and services.

- Uphold company policies and procedures while delivering exceptional customer service.

- Participate in training and development opportunities to enhance your skills and knowledge.

What We're Looking For

- Proven experience in a customer service role or similar position.

- Strong communication skills, both verbal and written.

- Ability to handle difficult situations with empathy and professionalism.

- Proficiency in using customer service software and tools.

- Strong problem-solving skills and attention to detail.

Nice to Have

- Bilingual abilities are a plus.

- Familiarity with CRM systems.

This is a full-time position with opportunities for growth within the company. The role is primarily remote, allowing you to work from the comfort of your home while still being an integral part of our team. We encourage applicants from diverse backgrounds to apply, as we value inclusivity and strive to create a welcoming environment for all.

If you are passionate about customer service and eager to make a difference, we would love to hear from you!