Unique Home Health Services LLC Community Liaison & Client Coordinator Remote · Full time

Apply for Community Liaison & Client Coordinator

At Unique Home Care, we are dedicated to delivering compassionate, high-quality, and person-centered care that allows individuals to safely remain in the comfort of their own homes. We provide a range of non-medical and supportive services, including personal care, companionship, and assistance with daily living, tailored to meet the unique needs of each client and their family. What sets Unique Home Care apart is our commitment to excellence, reliability, and a personalized approach to care. We focus on building meaningful relationships with our clients, families, and caregivers while promoting dignity, independence, and improved quality of life. Our team combines clinical insight, operational excellence, and innovative technology, including platforms like AxisCare, to enhance coordination, communication, and overall service delivery. We are also committed to continuous quality improvement, staff development, and community partnerships to ensure we consistently provide safe, equitable, and culturally responsive care. At Unique Home Care, we believe exceptional care begins with empowered and supported caregivers who are passionate about making a difference every day.

Reports To: VP of Operations/Administrator

Employment Type: Full-Time (Hybrid)

• Remote: 3–4 days/week
• Office: 1–2 days/week (Riverview/Tampa office)

• • Community travel required throughout Hillsborough, Pasco, Pinellas, Polk, Manatee, Sarasota, Hernando, Citrus, and surrounding service areas.

Bonus Opportunities

• Quarterly performance bonus
• Client satisfaction incentive
• Business development/referral growth incentive (based on measurable agency growth and compliant with applicable regulations)

Position Summary

Unique Home Care is seeking a compassionate, outgoing, and highly organized Community Liaison & Client Coordinator to serve as the face of our agency. This position is responsible for building community relationships, coordinating new client admissions, providing exceptional customer service, and creating an outstanding client experience from the first phone call through ongoing services.

The ideal candidate enjoys networking, building relationships, solving problems, and making families feel supported during life’s most important moments.

Essential Responsibilities

Community Relations & Business Development

• Develop relationships with hospitals, physicians, rehabilitation facilities, senior centers, assisted living communities, case managers, discharge planners, faith-based organizations, and community partners.
• Represent Unique Home Care at networking events, health fairs, and community outreach activities.
• Conduct routine visits to referral sources to strengthen partnerships.
• Promote agency services throughout the community.
• Maintain referral tracking and follow-up documentation.
• Identify opportunities to increase private-pay referrals.

Client Intake & Coordination

• Respond promptly to all client inquiries.
• Explain agency services and answer questions.
• Conduct initial intake interviews.
• Schedule in-home assessments with the Administrator or designee.
• Coordinate the onboarding process for new clients.
• Maintain accurate client records within AxisCare.
• Ensure all required intake documents are completed.

Client Experience

• Conduct welcome calls for all new clients.
• Complete routine satisfaction calls with clients and families.
• Address non-clinical client concerns promptly and professionally.
• Coordinate communication between clients, caregivers, supervisors, and leadership.
• Assist families with service changes and scheduling requests.
• Promote client retention through exceptional customer service.

Marketing & Community Engagement

• Assist with social media engagement.
• Encourage Google Reviews and client testimonials.
• Assist with agency marketing campaigns.
• Distribute promotional materials throughout the community.
• Help coordinate community events and educational presentations.

Qualifications

Required

• High School Diploma or GED
• Minimum two years of healthcare, customer service, or community outreach experience
• Excellent communication skills
• Strong organizational abilities
• Computer proficiency (Microsoft Office)
• Reliable transportation
• Valid driver’s license

Preferred

• CNA
• Home Care experience
• Patient Advocate experience
• Case Management or Care Coordination experience
• Marketing or Business Development experience
• Bilingual (English/Spanish) preferred

Skills & Competencies

• Relationship Building
• Customer Service Excellence
• Professional Communication
• Organization
• Time Management
• Critical Thinking
• Conflict Resolution
• Networking
• Sales & Community Outreach
• Emotional Intelligence
• Cultural Competence

Performance Metrics

Success in this role will be measured by:

• New client conversion rate
• Client satisfaction scores
• Client retention
• Referral source growth
• Community outreach activities completed
• Response time to new inquiries
• Follow-up completion rate
• Positive online reviews and testimonials

Why Join Unique Home Care?

At Unique Home Care, we believe exceptional care begins with exceptional people. We are building a premier home care agency dedicated to compassion, excellence, professionalism, and personalized service. Every team member plays a vital role in improving the lives of our clients and their families while helping us redefine what quality home care looks like in our communities.