Unique Home Health Services LLC Administrator / Owner Job Description Remote · Full time

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At Unique Home Care, we are dedicated to delivering compassionate, high-quality, and person-centered care that allows individuals to safely remain in the comfort of their own homes. We provide a range of non-medical and supportive services, including personal care, companionship, and assistance with daily living, tailored to meet the unique needs of each client and their family. What sets Unique Home Care apart is our commitment to excellence, reliability, and a personalized approach to care. We focus on building meaningful relationships with our clients, families, and caregivers while promoting dignity, independence, and improved quality of life. Our team combines clinical insight, operational excellence, and innovative technology, including platforms like AxisCare, to enhance coordination, communication, and overall service delivery. We are also committed to continuous quality improvement, staff development, and community partnerships to ensure we consistently provide safe, equitable, and culturally responsive care. At Unique Home Care, we believe exceptional care begins with empowered and supported caregivers who are passionate about making a difference every day.

Position Summary

The Administrator/Owner is responsible for the overall leadership, management, operations, compliance, and strategic direction of Unique Home Care. This role ensures the organization operates in accordance with all applicable federal, state, and local regulations, including Florida AHCA requirements, while delivering high-quality, client-centered non-skilled home care services. The Administrator oversees daily operations, staff management, quality assurance, financial performance, client satisfaction, emergency preparedness, and business growth initiatives.

Essential Duties and Responsibilities

Administrative & Operational Oversight

• Direct and oversee the daily operations of the agency.
• Ensure compliance with all applicable AHCA regulations, policies, procedures, and standards.
• Develop, implement, and maintain agency policies, procedures, and operational workflows.
• Ensure all required records, reports, licenses, and documentation are maintained accurately and timely.
• Oversee scheduling systems, documentation platforms, and operational software, including AxisCare.
• Monitor service delivery to ensure quality, continuity, and client satisfaction.

Leadership & Staff Management

• Recruit, hire, train, supervise, and evaluate agency personnel.
• Promote a culture of professionalism, compassion, accountability, and service excellence.
• Ensure staff receive required orientation, competency validation, in-service education, and ongoing training.
• Conduct or delegate employee performance evaluations and corrective action processes as needed.
• Maintain adequate staffing levels to support safe and effective client care services.

Compliance & Quality Assurance

• Ensure agency compliance with Florida AHCA regulations and all applicable laws governing home care services.
• Oversee quality assurance and performance improvement activities.
• Investigate complaints, incidents, and grievances and implement corrective actions when necessary.
• Ensure client rights are protected and upheld at all times.
• Maintain readiness for surveys, audits, inspections, and emergency preparedness requirements.

Client Services & Care Coordination

• Oversee the admission process and client onboarding procedures.
• Ensure client service plans are developed, reviewed, and updated as required.
• Support coordination between clients, caregivers, families, and community resources.
• Monitor client satisfaction and address concerns promptly and professionally.

Financial & Business Management

• Oversee agency budgeting, financial operations, payroll coordination, and business performance.
• Monitor revenue, expenses, contracts, and operational efficiency.
• Participate in strategic planning, business development, and community outreach initiatives.
• Develop and maintain relationships with referral sources, healthcare providers, and community organizations.

Emergency Preparedness

• Maintain and oversee the agency Comprehensive Emergency Management Plan (CEMP).
• Ensure continuity of operations during emergencies or disasters.
• Coordinate emergency communication and preparedness activities for staff and clients.

Qualifications

• Licensed Registered Nurse preferred.
• Minimum of two (2) years of healthcare, home care, or healthcare operations management experience preferred.
• Knowledge of Florida AHCA regulations and home care industry standards.
• Strong leadership, organizational, communication, and problem-solving skills.
• Experience with healthcare operations, compliance, staffing, and quality management.
• Ability to maintain confidentiality and exercise sound professional judgment.

Working Conditions

• Office and community-based work environment.
• May require occasional travel for client visits, meetings, community outreach, or emergency operations.
• Must be available for after-hours operational or emergency support as needed.

Physical Requirements

• Ability to sit, stand, walk, bend, and use office equipment for extended periods.
• Ability to lift up to 25 pounds occasionally.